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Signer can not view document

New Here ,
Aug 10, 2017

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When I send a document to be signed the signer can not view the document. They only see a grey screen, Although when I view the history file it shows that they have viewed it. I have sent myself a couple tests and they have confirmed the issue.

What do I need to correct?

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Signer can not view document

New Here ,
Aug 10, 2017

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When I send a document to be signed the signer can not view the document. They only see a grey screen, Although when I view the history file it shows that they have viewed it. I have sent myself a couple tests and they have confirmed the issue.

What do I need to correct?

TOPICS
Questions Need Help

Views

103

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Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Aug 10, 2017 0
LEGEND ,
Aug 12, 2017

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What OS and browser are they using?

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Aug 12, 2017 0