Timeout Error message

[tinam20199449]

The last few weeks I have been getting the following error message on a regular basis:

We were unable to create your agreement due to a timeout.

This may only be a temporary problem. However, if you have tried more than once to create this agreement with the same document, please visit our online support system.

I'll go into the system, get the library documents all ready to send out for signature, hit the button to move to the next screen to 'send' and be prompted to log back in and start all over.  Then I get the error message above in an email from the Adobe system.

Is there a setting somewhere that needs to be adjusted that will prevent this from happening?

Thanks!

[MichaelKazlow]

Does this happen with all documents, all documents in the library or just some documents?

[tinam20199449]

We really don't know for sure if certain documents trigger it but we

Believe it is happening with all documents. When I send out a new hire

package, it contains one uploaded document and seven documents from the

library. I get the timed out message every time I try to create a new

package to send to a new associate. Our candidates have given us feedback

that it is happening when they try to complete the application and also

when they are trying to complete the new hire package.

On Sun, Mar 19, 2017 at 3:07 PM MichaelKazlow <forums_noreply@adobe.com>

[jaclyno96635936]

Hi, Did you get this issue resolved?

I'm experiencing this exact issue at the moment and cannot figure it out.

Thanks

[MeenakshiNegi]

Hi Jaclyno,

Sorry for the delay in response.

Are you still getting the "Timed out" error message?

If yes, please provide more details about the issue.

- Share the exact workflow you do that results in the error message.

- Did you check if the issue occurs with all the files or with some particular one?

Let us know if you have any questions or need any help.

Regards,

Meenakshi