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Typical Send Times

New Here ,
Mar 28, 2019

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Greetings. I am in my trial period.  I created and sent a document to myself (different email address than account).  It's been over 20 minutes and I have not received it.  I work with Realtors and they pretty much expect instant results.  I've checked my spam folders and nothing.  Is this typical or am I experiencing something unique?  The recipient email is a Comcast email. Thanks

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Typical Send Times

New Here ,
Mar 28, 2019

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Greetings. I am in my trial period.  I created and sent a document to myself (different email address than account).  It's been over 20 minutes and I have not received it.  I work with Realtors and they pretty much expect instant results.  I've checked my spam folders and nothing.  Is this typical or am I experiencing something unique?  The recipient email is a Comcast email. Thanks

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278

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New Here ,
Mar 28, 2019

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Over an hour and nothing.

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New Here ,
Mar 29, 2019

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I changed the email recipient and it worked. Comcast/Xfinity must have Adobe blocked.  I sent several test messages from different email addresses to my Comcast account with no issues.  Does anyone know if Comcast is blocking Adobe emails?

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Adobe Employee ,
Mar 29, 2019

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FWIW, I have seen Comcast to be very arbitrary and capricious in terms of what they block in terms of incoming e-mail. Its not just Adobe! I'm involved in a non-profit that has had continual problems with reaching members with Comcast e-mail addresses. Our e-mail is occasionally blocked without any notification to the recipient (i.e., not even put into a junk, spam, or quarantine folder) or to the sender. They make it as if the e-mail was never sent!

          - Dov

- Dov Isaacs, Principal Scientist, Adobe

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New Here ,
Mar 29, 2019

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Sounds like what's exactly going on here.  Thanks

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