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Unable to add additional users

New Here ,
Jul 28, 2020

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We are currently on the Enterprise trial.  Initially I had created three users.  I need now to add two more, (one being the decision maker to purchase the license), however receive the below error.  I believe we need our domain whitelisted, as per other posts on the community. How can I have that done?

 

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You cannot add that email address to your account. Please see this Knowledge Base Article for more information.

Topics

Login issues, User interface issues

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Unable to add additional users

New Here ,
Jul 28, 2020

Copy link to clipboard

Copied

We are currently on the Enterprise trial.  Initially I had created three users.  I need now to add two more, (one being the decision maker to purchase the license), however receive the below error.  I believe we need our domain whitelisted, as per other posts on the community. How can I have that done?

 

----

You cannot add that email address to your account. Please see this Knowledge Base Article for more information.

Topics

Login issues, User interface issues

Views

27

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

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