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Undeliverable returned emails

Community Beginner ,
Jan 07, 2016

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Today we have received a number of undeliverable documents as apparently the email address is incorrect.

We tried all of the again from a two different members of staff and computers. Some seem to have successfully sent but others after an hour come back saying that they " bounced and could not be delivered ".

These email address are all correct and could there be a problem with Adobe document cloud?

Any Advice would be helpful!

Hi Aadesh,

Many thanks for your reply.

We sorted the problem after speaking with a couple of your colleagues, it seems there was a problem on your end but all is working well now.

We are using the eSign.

Thank you again!

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Undeliverable returned emails

Community Beginner ,
Jan 07, 2016

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Today we have received a number of undeliverable documents as apparently the email address is incorrect.

We tried all of the again from a two different members of staff and computers. Some seem to have successfully sent but others after an hour come back saying that they " bounced and could not be delivered ".

These email address are all correct and could there be a problem with Adobe document cloud?

Any Advice would be helpful!

Hi Aadesh,

Many thanks for your reply.

We sorted the problem after speaking with a couple of your colleagues, it seems there was a problem on your end but all is working well now.

We are using the eSign.

Thank you again!

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747

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Jan 14, 2016

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Hi tuulil29459955,

Are you using eSign service or you are simply trying to send & track the documents?

Regards,
Aadesh

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Community Beginner ,
Jan 14, 2016

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Hi Aadesh,

Many thanks for your reply.

We sorted the problem after speaking with a couple of your colleagues, it seems there was a problem on your end but all is working well now.

We are using the eSign.

Thank you again!

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New Here ,
Jul 09, 2018

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I am having this same issue. Anyone we have sent out to over the last few weeks comes back as bounced and could not be delivered. I did reach out to tech support and someone was suppose to call me last week and no one has.

Please help me fix the issue

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New Here ,
Oct 12, 2018

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i am having the same issues and I already verified the email address & it works...were you able to get your issue resolved? what steps did you take?

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