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Uploading hand-signed contract failure

New Here ,
Feb 19, 2016

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I can't upload a copy of a hand-signed contract to the esign system.  This is a new error as in the last two months I have been able to do this 6 times for other contracts.

It uploads and you see the green flash saying:

.... but then almost straight away the following message is sent and it gets cancelled by the system.

"We were unable to create your agreement Signed PCR&CCS2016 British Mini Club 9-440 for because of a problem adding signature fields to it."

I have tried uploading it as a pdf and as a jpg - both open fine on my PC and are no larger in size that other documents I have previously uploaded without issue.

I have checked your guides and I am uploading them correctly.

I have tried over the last 3 days about 10 times in case it was a temporary problem... but it is still not working!

Why won't the system let me upload a hand-signed contract anymore?

Hope you can help

Alison

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Bug Error

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Uploading hand-signed contract failure

New Here ,
Feb 19, 2016

Copy link to clipboard

Copied

I can't upload a copy of a hand-signed contract to the esign system.  This is a new error as in the last two months I have been able to do this 6 times for other contracts.

It uploads and you see the green flash saying:

.... but then almost straight away the following message is sent and it gets cancelled by the system.

"We were unable to create your agreement Signed PCR&CCS2016 British Mini Club 9-440 for because of a problem adding signature fields to it."

I have tried uploading it as a pdf and as a jpg - both open fine on my PC and are no larger in size that other documents I have previously uploaded without issue.

I have checked your guides and I am uploading them correctly.

I have tried over the last 3 days about 10 times in case it was a temporary problem... but it is still not working!

Why won't the system let me upload a hand-signed contract anymore?

Hope you can help

Alison

Topics

Bug Error

Views

180

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

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