I can't upload a copy of a hand-signed contract to the esign system. This is a new error as in the last two months I have been able to do this 6 times for other contracts.
It uploads and you see the green flash saying:
.... but then almost straight away the following message is sent and it gets cancelled by the system.
"We were unable to create your agreement Signed PCR&CCS2016 British Mini Club 9-440 for because of a problem adding signature fields to it."
I have tried uploading it as a pdf and as a jpg - both open fine on my PC and are no larger in size that other documents I have previously uploaded without issue.
I have checked your guides and I am uploading them correctly.
I have tried over the last 3 days about 10 times in case it was a temporary problem... but it is still not working!
Why won't the system let me upload a hand-signed contract anymore?
Hope you can help
Alison
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