Users cannot send documents

[dereks60849327]

Getting the following error...

this agreement cannot be sent because the sender is not in the Adobe Document Cloud account for this Salesforce organization. Please check with your administrator

I've been trying to get to support but there doesn't seem a way to get into an echosign queue other than here.

Any thoughts on how to contact someone?

Thanks in advance.

[MeenakshiNegi]

Hi Dereks,

Sorry for the trouble caused.

You need to contact support directly to get help on this issue.

Please take help of the steps mentioned here:

• Login your adobe sign account directly via https://secure.echosign.com/public/login
• Once logged in, check the upper right corner of the page and click the question mark icon.
• It will direct you to the page where you will get an option to create a support ticket or the chat with the team.

I have also sent you a private message with contact details.

Please check your inbox and refer the steps mentioned there.

Let us know if you need any help.

Regards,

Meenakshi

[MeenakshiNegi · Accepted solution]

This is just to update the information here that the issue is resolved now.

Please let us know if you need any further assistance.

Regards,

Meenakshi