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Using Adobe Sign without Password Security

New Here ,
Jan 02, 2020

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When you electronically sign a document with Adobe Sign, it applies password security to the document even though it is not password protected.

 

Is it possible to do that without applying password security? It creates issues with validation in eCTD systems.

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Manage security and compliance

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Using Adobe Sign without Password Security

New Here ,
Jan 02, 2020

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When you electronically sign a document with Adobe Sign, it applies password security to the document even though it is not password protected.

 

Is it possible to do that without applying password security? It creates issues with validation in eCTD systems.

Topics

Manage security and compliance

Views

79

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jan 05, 2020

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Hi,

 

See in the image below

 

Screenshot_20200105-141329.jpg

 

 

ID verification  is normally defaulted to email, but you can check if your issue is related to the signing recipients added with password ID verification.

 

If that would be the case redo the Adobe Sign process for that document ensuring to mark each of the signing recipients to use email verification instead.

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New Here ,
Jan 05, 2020

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I’m already doing email verification. I believe it’s the electronic signature that causes this

Get Outlook for iOS

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Adobe Community Professional ,
Jan 05, 2020

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I forgot to add if this also could or may be related to cloud storage services integration.

 

If you suspect this could be related, then disable those services

 

20200105_162427.jpg

 

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