Highlighted

[Validation] Adobe Sign Documents Untrusted

New Here ,
Nov 12, 2019

Copy link to clipboard

Copied

Hello!

 

I'm currently evaluating Adobe Sign via the one-week trial. I'm encountering an issue where the certificate that Adobe Sign uses to sign the documents and audit report is not trusted by Adobe Reader DC. This prevents seamless verification when sending the signed document to other people when opening in Adobe Reader or other Adobe products. I don't have this issue with Docusign (Docusign's certificate is in the AATL list, but apparently Adobe's own certificate is not). Is anyone else having this issue? And can the certificate be added to the AATL list by Adobe please?

 

as_untrusted.png

 

Screenshot is attached.

 

Thanks in advance, and have a great day!

Topics

Manage documents, User interface issues

Views

90

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

[Validation] Adobe Sign Documents Untrusted

New Here ,
Nov 12, 2019

Copy link to clipboard

Copied

Hello!

 

I'm currently evaluating Adobe Sign via the one-week trial. I'm encountering an issue where the certificate that Adobe Sign uses to sign the documents and audit report is not trusted by Adobe Reader DC. This prevents seamless verification when sending the signed document to other people when opening in Adobe Reader or other Adobe products. I don't have this issue with Docusign (Docusign's certificate is in the AATL list, but apparently Adobe's own certificate is not). Is anyone else having this issue? And can the certificate be added to the AATL list by Adobe please?

 

as_untrusted.png

 

Screenshot is attached.

 

Thanks in advance, and have a great day!

Topics

Manage documents, User interface issues

Views

91

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Nov 12, 2019

Copy link to clipboard

Copied

Hi there, 

 

As you have mentioned, the signature added in Adobe Sign document is not trusted in the Reader DC application.

Would you mind sharing any sample document with us? We would like to check it on our end. You can share the document with us using the steps provided here https://forums.adobe.com/docs/DOC-7161

Also, please let us know how exactly the digital signature added to the document. Share the steps you do.

 

We will be waiting for you response.

 

Regards,

Meenakshi

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Nov 12, 2019

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Nov 14, 2019

Copy link to clipboard

Copied

Hi Meenakshi,

 

Is there an update on this?

 

Thanks again, and have a great day!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
New Here ,
Nov 15, 2019

Copy link to clipboard

Copied

I did an uninstall/reinstall and that apparently fixed it oddly. Thanks again!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...