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We are adding new users and I am getting this error message: "This user cannot be activated. Your account has reached the maximum number of active users. Please contact your account administrator. Can I resolve this myself or do I need to file a trouble t

New Here ,
Jan 27, 2016

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We are adding new users and I am getting this error message: "This user cannot be activated. Your account has reached the maximum number of active users. Please contact your account administrator. Can I resolve this myself or do I need to file a trouble t

New Here ,
Jan 27, 2016

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EchoSign Error.jpg

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Questions Need Help

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178

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Adobe Employee ,
Jan 28, 2016

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Hi ,

Please connect with the chat support to get this issue fixed.

Contact Customer Care

Please click on the Blue"Still Need Help" button to connect with one of the executives.

Regards

Sukrit Dhingra

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New Here ,
Jan 28, 2016

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30+ minutes waiting for a chat representative and still no response. Dismal customer service!

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Adobe Employee ,
Jan 29, 2016

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Hi Tim,

My name is Rijul and part of E-Sign Enterprise Support team. Can you inbox me your registered email address along with user's email you are trying to add, so that I can get it resolved?

Please don't share it on public forum.

Regards,

-Rijul

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