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Who can cancel a sent document?

New Here ,
Jan 29, 2016

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A co-worker sent a document and later we realized it was the wrong document. My co-worker was gone for the day but I'm the admin on the account. I tried to cancel the document but the system wouldn't allow me to cancel it. Doesn't the admin have permission to cancel a document that was sent or is it only the person who originally sent it?

Hi BV Littlefield,

I'm sorry, but an account admin does have the rights to cancel a sent document.

Only the sender can modify or cancel the document once it is sent out for signature.

Regards,

Anubha

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Who can cancel a sent document?

New Here ,
Jan 29, 2016

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A co-worker sent a document and later we realized it was the wrong document. My co-worker was gone for the day but I'm the admin on the account. I tried to cancel the document but the system wouldn't allow me to cancel it. Doesn't the admin have permission to cancel a document that was sent or is it only the person who originally sent it?

Hi BV Littlefield,

I'm sorry, but an account admin does have the rights to cancel a sent document.

Only the sender can modify or cancel the document once it is sent out for signature.

Regards,

Anubha

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132

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jan 29, 2016

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Hi BV Littlefield,

I'm sorry, but an account admin does have the rights to cancel a sent document.

Only the sender can modify or cancel the document once it is sent out for signature.

Regards,

Anubha

Likes

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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