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Why can't I delete draft forms? The "delete" button was changed to "hide."

Explorer ,
May 29, 2019

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Hello Adobe,

I can no longer delete draft forms from the "shared for signature" management console page. When I select a draft form the only option I have now is "hide." The forms that end up in the draft section (for me anyways) are forms that I've processed incorrectly. I'd really rather have the option to delete them if possible. Why "hide" them if they serve no purpose to me? Please put the delete option back. Thank you.

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Why can't I delete draft forms? The "delete" button was changed to "hide."

Explorer ,
May 29, 2019

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Hello Adobe,

I can no longer delete draft forms from the "shared for signature" management console page. When I select a draft form the only option I have now is "hide." The forms that end up in the draft section (for me anyways) are forms that I've processed incorrectly. I'd really rather have the option to delete them if possible. Why "hide" them if they serve no purpose to me? Please put the delete option back. Thank you.

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Manage documents

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May 29, 2019 0
New Here ,
May 30, 2019

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I have the same problem. I can't delete any test documents I send to myself or in drafts. ADOBE, please replaced the cancel/delete option ASAP or explain!! 

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May 30, 2019 6
Community Beginner ,
May 30, 2019

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I also have this same problem. As I am learning how to use Adobe Sign I am making mistakes and those are ending up as Drafts that I cannot delete (but only have the option to hide). This doesn't make any sense to me, I should be able to delete a document that I was working to send out for signature but made mistakes on before sending it out.

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May 30, 2019 5
Adobe Employee ,
Jun 06, 2019

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Hi All,

With the new experience of Adobe Sign, the hide button has replaced the delete button. For more details about the new format in May-2019 release Adobe Sign Release Notes , please refer to the "Hide Content" of this help article- New Manage page format 

Thanks,

Akanchha

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Jun 06, 2019 2
Community Beginner ,
Jun 06, 2019

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If I understand your response and the New Manage page format article, I can no longer delete (ever) nor can I unhide a hidden document until a future release.  This seems like a terrible idea.  As a user, I want to be able to delete a document that has not been submitted for signature.  Give me back control of my documents.

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Jun 06, 2019 8
New Here ,
Jul 22, 2019

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this is the dumbest thing ever. Why the hell would you say Hide is the same thing as delete? wow, just wow.

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Jul 22, 2019 3
Adobe Employee ,
Jul 22, 2019

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Hi All,

Sorry for the delay in response.

Please refer to the information mentioned below in order to delete the document from Manage page or from the Account in Adobe Sign.

  • If you are trying to remove the account from the manage page, then use the "Hide" option provided when you select the document from the list.

  • To permanently remove the document from the account, please refer to the steps provided below in order to delete the document from Adobe Sign.

     - In the account, click on the circle in blue provided at the extreme right-hand side of the screen.

    - Select Settings > Edit signature settings.

   - Then select "Privacy" from the left-hand side pane.

   - Enter the email address of the recipient in the search bar. That will open all the documents for that particular recipient.

   - Select the document from the list that needs to be deleted.

   - Click on the trash icon provided at the extreme right-hand side of the document.

Hope the information helps.

Let us know if you have any questions.

Regards,

Meenakshi

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Jul 22, 2019 0
Community Beginner ,
Aug 01, 2019

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Why have you made this so difficult? Why should I have to go through all this aggravation to simply delete a form? What is the point? Please write some code to make the deletion process simpler. Thank you. 

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Aug 01, 2019 2
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New Here ,
Dec 11, 2019

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I have a test web form that I am trying to delete, it's never been sent to anyone (it was just a test). There is also no privacy options in my account settings. How do I go about removing it? I have got to say removing the delete options seems like an incredibly silly idea overall.

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Dec 11, 2019 0
Adobe Employee ,
Jun 14, 2019

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Hi All,

The "Delete" button in Adobe Sign is just replaced by the "Hide" button. However, there is no change in the function of this button.

The delete button used to hide the document from the Manage page, however, the document was never deleted from the account.

The Hide button in the Adobe Sign has the same function. It will hide the document from the Manage page. The document will not be deleted from the account.

To delete the document permanently from the Adobe Sign account, you will need the data retention policy.

For more details about the data retention policy, please refer to the following help document.

- Adobe Sign - Document Retention

Let us know if you have any questions.

Regards,

Meenakshi

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Jun 14, 2019 0
Explorer ,
Jun 17, 2019

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What is the point of hiding the forms rather than deleting them? What is Adobe using them for?

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Jun 17, 2019 4
Community Beginner ,
Jun 18, 2019

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Meenakshi, meenakshin83966505

I understand that you are saying that the actual function of the "hide" button is the same as the previous "delete" button which is now making it more transparent that these documents are not actually deleted (and never have been even when the button was labeled "delete").

I reviewed the Document Retention help document but the customization retention policy is a feature only available to business and enterprise licenses. I only have a single-user license to Adobe Creative Cloud, which includes Acrobat DC which includes Adobe Sign.

How do I, as a user with just my own individual license, actually delete a document from Adobe Sign (whether signed, unsigned, or draft and never sent out for signature)?

Thank you for your assistance.

Win

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Jun 18, 2019 3
New Here ,
Jun 18, 2019

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I so agree with everyone else.  we want the "delete" option back!

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Jun 18, 2019 5
New Here ,
Jun 18, 2019

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I agree!!  Please ring back the "DELETE" button.  NOW!!!!

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Jun 18, 2019 3
New Here ,
Jun 18, 2019

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*bring

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Jun 18, 2019 0