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Why is my screen stuck on "Preparing Document"?

New Here ,
May 19, 2016

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I received an email request to esign a document.  I selected the option from the email to "click here to review and sign" the document, but I get stuck on the screen that says "Preparing Document".  In the background (which is grayed out) it say "Thumbnail Not yet Available" but portions of the document are there.  The document never fully generates allowing me to sign.  I have tried signing in to my account and selecting manage documents, but the document won't load under that scenario either.

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Why is my screen stuck on "Preparing Document"?

New Here ,
May 19, 2016

Copy link to clipboard

Copied

I received an email request to esign a document.  I selected the option from the email to "click here to review and sign" the document, but I get stuck on the screen that says "Preparing Document".  In the background (which is grayed out) it say "Thumbnail Not yet Available" but portions of the document are there.  The document never fully generates allowing me to sign.  I have tried signing in to my account and selecting manage documents, but the document won't load under that scenario either.

Topics

Questions Need Help

Views

306

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

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