won't let me sign

[Guest]

PLEASE HELP!!  I am trying to esign a document from Google apps.  I am directed to a google.echosign.com page with the document.  I click the yellow START arrow and then "click here to sign".  The signature window opens, but I am not able to type my signature (I get a red circle with a slash when my pointer is over the typing box).  If I choose the "DRAW" option, I'm able to draw my signature, but the "ACCEPT" button does not light up and I can't click it.

I've spent hours on the phone with Google help, and now Adobe does not even OFFER phone help!!  I need to get this document signed, please.

Thanks for your help!

[Rijul Raj Khurana]

Hello Elizabeth,

While drawing your signature in the Signature field, there is a Name field in it where you need to type your name as well and then only the Apply button gets active. Can you quickly check and let me know?

Regards,

-Rijul

[careyh99397710]

Rijul,

I am having the same problem Elizabeth above was having. There is both a type name and draw name option, but when you click on type name it will not let you type your name at all.  I can click draw name, but even when I draw my name the accept button is still grayed out and I cannot click on it.

Thank you for your help.

[Rijul Raj Khurana]

Hello Carey,

Can you quickly inbox me the document details:

-Sender's email.

-Signer's email.

-Date of transaction.

-Name of document.

Please don't share it on public forum.

Regards,

-Rijul

[careyh99397710 · Accepted solution]

Rijul,

Thank you for getting back with me. It is the Google HIPAA B.A.A.

document. It is part of their signup with them so there is no email

involved. I did find out the problem. Apparently, when you sign up for

Google Apps for work and need to sign the B.A.A. you need to have Google+

turned on. The problem is that this is not part of the main explanation on

how to sign the B.A.A. You find out when you start trouble shooting. I

did get it resolved.

Thank you again for your help on this.

Sincerely,

Carey

On Sat, Jan 23, 2016 at 3:37 AM, Rijul Raj Khurana <forums_noreply@adobe.com

[Rijul Raj Khurana]

Hi Carey,

Thanks for updating me. It surely will help us resolve other similar issues too.

Regards,

-Rijul