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wont let me verify!?

New Here ,
Feb 24, 2017

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hello sign wont let me verify when I click on verification email or when i copy n paste the link?

can you help me pleaaaaaase

Hi maxmuetei,

I have checked that your account is in created state. You may have received a mail to setup the account.

Please follow the link provided in the email to register and activate the account.

Let us know if you need any help.

Regards,

Meenakshi

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wont let me verify!?

New Here ,
Feb 24, 2017

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hello sign wont let me verify when I click on verification email or when i copy n paste the link?

can you help me pleaaaaaase

Hi maxmuetei,

I have checked that your account is in created state. You may have received a mail to setup the account.

Please follow the link provided in the email to register and activate the account.

Let us know if you need any help.

Regards,

Meenakshi

Topics

Bug Error, Questions Need Help

Views

411

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Adobe Employee ,
Feb 26, 2017

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Hi mrboss94!,

Please try an alternate browser to verify it.

Let us know if it works.

If you still experience the issue, please share the screenshot for the same.

Regards,

Meenakshi

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New Here ,
Feb 26, 2017

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Please find attached screen shot from different browser still will not let me verify

Harmer

Business Development Manager

(0)808 2849672

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Adobe Employee ,
Feb 27, 2017

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Hi mrboss94!,

There is no screenshot attached with the message.

Please try the following steps to attach the screenshot:

  • Click on Insert image icon show below

Capture.PNG

  • Then choose file of the screenshot saved on your system.
  • Click on Insert image tab at the bottom.

Please also share the exact steps you do.

Regards,

Meenakshi

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New Here ,
Feb 27, 2017

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hello it wont let me add a screen shot of the problem on this either?

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New Here ,
Feb 27, 2017

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IMG_1799.PNGthis is the screenshot of verification after I've done both the activation link and the copy and paste link!!

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New Here ,
Feb 27, 2017

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The screenshot shown is after I have tried activating the email by both activation link and copy and paste URL

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Adobe Employee ,
Feb 27, 2017

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If you are registering for free trial, please try again using this link Free trial, Adobe Sign (formerly EchoSign) | Adobe Document Cloud

Use Google chrome(incognito window) to open this link.

Let us know how it goes or if you have a different issue.

Regards,

Meenakshi

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New Here ,
Feb 27, 2017

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hello please find attached the screenshot of Trying to verify on incognitoIMG_1802.PNG

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Adobe Employee ,
Feb 27, 2017

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Have you checked your email account with which you are trying to register?

Did you receive the new verification mail on your email address mentioned in the screenshot provided by you?

If yes, what happens when you click on the link provided in that mail?

Regards,

Meenakshi

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New Here ,
Feb 27, 2017

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Yeah I got the verification email

The screen shot was taken after I clicked on the link that's the page it takes me too

Kind regards

Jack Harmer

Business Development Manager

(Personal info removed by Mod)

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Adobe Employee ,
Feb 27, 2017

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I have sent you a private message.

Please check your inbox. Let us know if you experience any issue.

Regards,

Meenakshi

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New Here ,
Jul 14, 2017

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Hey There,

I have the exact same issue.

I tried it several times but when I click on the verification link I end up at the verification screen.

Please help.

Thanks

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Adobe Employee ,
Jul 14, 2017

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Hi maxmuetei,

I have checked that your account is in created state. You may have received a mail to setup the account.

Please follow the link provided in the email to register and activate the account.

Let us know if you need any help.

Regards,

Meenakshi

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