wont let me verify!?

[Mrboss94_]

hello sign wont let me verify when I click on verification email or when i copy n paste the link?

can you help me pleaaaaaase

[MeenakshiNegi]

Hi mrboss94!,

Please try an alternate browser to verify it.

Let us know if it works.

If you still experience the issue, please share the screenshot for the same.

Regards,

Meenakshi

[Mrboss94_]

Please find attached screen shot from different browser still will not let me verify

Harmer

Business Development Manager

(0)808 2849672

[MeenakshiNegi]

Hi mrboss94!,

There is no screenshot attached with the message.

Please try the following steps to attach the screenshot:

• Click on Insert image icon show below

• Then choose file of the screenshot saved on your system.
• Click on Insert image tab at the bottom.

Please also share the exact steps you do.

Regards,

Meenakshi

[Mrboss94_]

hello it wont let me add a screen shot of the problem on this either?

[Mrboss94_]

this is the screenshot of verification after I've done both the activation link and the copy and paste link!!

[Mrboss94_]

The screenshot shown is after I have tried activating the email by both activation link and copy and paste URL

[MeenakshiNegi]

If you are registering for free trial, please try again using this link Free trial, Adobe Sign (formerly EchoSign) | Adobe Document Cloud

Use Google chrome(incognito window) to open this link.

Let us know how it goes or if you have a different issue.

Regards,

Meenakshi

[Mrboss94_]

hello please find attached the screenshot of Trying to verify on incognito

[MeenakshiNegi]

Have you checked your email account with which you are trying to register?

Did you receive the new verification mail on your email address mentioned in the screenshot provided by you?

If yes, what happens when you click on the link provided in that mail?

Regards,

Meenakshi

[Mrboss94_]

Yeah I got the verification email

The screen shot was taken after I clicked on the link that's the page it takes me too

Kind regards

Jack Harmer

Business Development Manager

(Personal info removed by Mod)

[MeenakshiNegi]

I have sent you a private message.

Please check your inbox. Let us know if you experience any issue.

Regards,

Meenakshi

[maxmuetei]

Hey There,

I have the exact same issue.

I tried it several times but when I click on the verification link I end up at the verification screen.

Please help.

Thanks

[MeenakshiNegi · Accepted solution]

Hi maxmuetei,

I have checked that your account is in created state. You may have received a mail to setup the account.

Please follow the link provided in the email to register and activate the account.

Let us know if you need any help.

Regards,

Meenakshi

[Dasha5E1B]

Hi there, I'm having exactly the same problem with a Trial account of Adobe Sign Enterprise. It just won't let me verify my email address. When I click on the link in the email it just sends me to the screen that says look out for email verification email. I'm going round in circles and I'm not getting any support from the account manager who is not responding to my emails. My trial is going to run out by the time I get this sorted. Help please!