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Sorry to hear about the trouble. If I understood correctly, you are trying to install a plugin? If yes, could you confirm your region? If it's a Chinese account, please refer to this discussion: https://community.adobe.com/t5/adobe-xd/extensibility-unable-to-install-plugins-in-xd-for-chinese-us...
If that's not the case, please share more details of when exactly you are getting the error? We'll try our best to help you with it.