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10+ Second Delay when Switching Between Adobe XD and Other Applications

New Here ,
Aug 09, 2021 Aug 09, 2021

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Adobe XD
42.1.22.4 x64
CC Sync 4.16.0.22

MacOS Big Sur 11.5.1

Macbook Pro 2018

 

Switching between using any other application and Adobe XD causes a 10+ second delay in Adobe XD.

 

I have tried the following:

  • Removing all plugins
  • Disabling Adobe Fonts
  • Completely uninstalling every Adobe product and Creative Cloud
  • Reinstalling everything with reset preferences.
  • Signing out and signing back in to Adobe Cloud.

 

This has been happening since an update that was released in February 2021. If I reverted back to the previous version there was absolutely no issue. But, I was forced to update since I was using documents that had been made in the newer version.

 

I only use local documents, I have no interest in saving my documents to Adobe Cloud.

 

The only solution I have found is opening Adobe XD when I am not connected to the internet. It opens immediately and is responsive. About 20-30 minutes after connecting to the internet the lag/delay starts all over again. It must be a background process checking with Adobe that causes this delay. As someone who constantly switches between Adobe XD and other apps in order to develop a website, the delay has made this application unusable.

 

Any new document I create locally shows up blank and I cannot do anything. Again, if I disconnect from the internet, it works fine.

 

Every update I hope something is fixed but this has not been the case. I cannot keep disconnecting and reconnecting to the internet every hour. Please Adobe, it’s been 6 months, get this fixed.

 

Link to video example: https://streamable.com/kuw1h6

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Adobe Employee ,
Aug 09, 2021 Aug 09, 2021

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Hi there,

 

Sorry to hear about the trouble. Please collect and share system logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html so that we can escalate his further.

 

Regards

Rishabh

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