Activated Adobe Fonts not syncing Version 51.0.12.6

New Here ,
May 26, 2022 May 26, 2022

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Just last night everything was working in perfect order but this morning all my activated fonts will not sync with Xd. The fonts are showing up fine in AI, AE, PS, and ID. I have deactivated and reactivated fonts, restarted Xd and restarted my Windows 10 system many times. 

Xd versions 51.0.12.6
Creative Cloud Sync 5.10.2.1

 

Screenshot 2022-05-26 085442.png

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Known Issue , Missing feature

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Adobe Employee ,
May 27, 2022 May 27, 2022

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Hi vandaln50288564,

 

We are sorry to hear that. We would request you to please try the below steps in sequence-

 

  • Sign out of XD and Creative Cloud desktop app
  • Quit the Creative Cloud Desktop app and kill all related processes from Task Manager.
  • Restart the machine
  • Sign back in and launch XD from the Creative Cloud Desktop app.

 

Let us know if that helps. 

 

Thanks,

Harshika

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New Here ,
Jun 01, 2022 Jun 01, 2022

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None of this worked. I've tried signing out of all adobe apps, uninstalling and reinstalling CC and XD. Tried using an older version of XD. I can connect to CC Libraries and cloud doccuments no problem. Just not my adobe fonts.

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New Here ,
Jun 09, 2022 Jun 09, 2022

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2 weeks later and still no help... we pay a premium for this software (which most of us use to make the $$$ to pay for the software) and there are always issues and barely any support.

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New Here ,
Jun 09, 2022 Jun 09, 2022

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Quick update: I tried using a different machine (windows 11 pc) and same thing is happening but SOME of the fonts are working. For example, I have the whole Proxima Nova family activated but only the light italic version is working on XD. Questa Slab, same thing, only the Italic, Bold Italic, and Black Italic are working. Many of the other font do not show up at all.
And looks like im not the only one here with the same issue and not getting any answers: unable to find the fonts I activatied in creative cloud

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New Here ,
Jun 16, 2022 Jun 16, 2022

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Another week and no reply from anyone or Adobe... 3 weeks I've had to work around this issue. For some of use our jobs depend on these programs. I guess it is time to find new software to depend on.

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