Adobe library connectivity issues in MS Powerpoint and AS Word

[SImplySwap]

Hi, there is some kind of issue when we try to access the "Adobe Library" I tried all steps from this link:

https://www.adobe.com/creativecloud.html except for the last one, which requires Admin access. The apps are installed on the company provided laptop. Please suggest required steps to resolve this issue.

[HARSHIKA_VERMA]

Hi there,

Sorry to hear you are having trouble connecting Creative Cloud libraried with Office application. Would you mind trying the steps mentioned in this article: https://helpx.adobe.com/creative-cloud/help/libraries-addin-microsoft-office.html?

Let us know if that helps.

We will try our best to help.

Thanks,

Harshika

[SImplySwap]

Hi Harshika,

Thanks for your reply!

I tried this and installed the add-in, it shows an error. (attached) I tried troubleshooting steps from this link too:

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-libraries-panel-doesn-t-load-in-desktop-pro...

still not working.

Best,

Swapnil