Adobe most likely lost all our design, our UX designer can't work

New Here ,
May 23, 2022 May 23, 2022

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Yes dear friends, Adobe upgraded our plan from some old one to Adobe Enterprise Plan and for that they have created two accounts old-business-name and business-name and were supposed to transfer all xd designs. That was 4 weeks ago. Phone support is helpless telling me that it has been "escalated" and I have our designer without being able to properly work for a month now. 

 

This is just sad. 

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correct answers 1 Correct answer

Adobe Employee , Jun 09, 2022 Jun 09, 2022
@Artur Kedzior I am so sorry for the delay in response. I've sent you a DM, please check.

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Adobe Employee ,
May 25, 2022 May 25, 2022

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Hi @Artur Kedzior ,

 

We're so sorry to hear about the trouble. Please share the case reference number through DM by clicking on my name. We'll try our best to assist you with this.

 

Regardss

Rishabh

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New Here ,
May 31, 2022 May 31, 2022

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This is just f.....  ridiculous. No help via phone, nothing via email, nothing here.

WE HAVE NO XD DESIGNS FOR OVER 5 WEEKS NOW! 

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Adobe Employee ,
Jun 09, 2022 Jun 09, 2022

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@Artur Kedzior I am so sorry for the delay in response. I've sent you a DM, please check.

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