Adobe XD 44 - Stuck at launch in Windows 10 OS

New Here ,
Sep 22, 2021 Sep 22, 2021

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Hello!

I didn't want to post at first and try to search in this forum and saw a lot of people with the same problem but so far i still have the same problem :

My XD is stuck at launch :

I did in order :
-Restarted my computer
-Erased the temp folder
-Gave the neccessary perm to msvcp140.dll and vcruntime140.dl

-Update XD
-Update Windows
-Update Drivers-Performed a clean reinstall of XD with the dedicated tool
-Performed a clean reinstall of the creative cloud with the dedicated tool
-Tried with a new account on the same pc and it work on this account only.

Thanks in advance for you response.

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Adobe Employee ,
Sep 23, 2021 Sep 23, 2021

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Hi there,

 

Sorry to hear about the trouble. Is it getting stuck on the loading white screen? If yes, please try the suggestions shared here https://community.adobe.com/t5/adobe-xd-discussions/troubleshooting-adobe-xd-crashes-white-screen-on... and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Sep 28, 2021 Sep 28, 2021

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Hi, I'm sorry but sadly it doesn't help.

I used the AdobeLogCollector tool and got this file if it may help :
AdobeLogs_20210928_123900_354-win.zip

Thanks in advance for your answer.

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New Here ,
Oct 01, 2021 Oct 01, 2021

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Hello,

I still have the same problem.

It is stuck on the loading white screen.
I did the suggestions shared here with no success.

I'm sry to bother you but i really need assistance on this.

Regards.

Gary CORAD

 

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Adobe Employee ,
Nov 03, 2021 Nov 03, 2021

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Hi Belm,

 

We are sorry for the delay in response. We would like to know if you're still experiencing the issue with XD 45 version. If yes, please share the XD version and the OS of your machine.

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Nov 03, 2021 Nov 03, 2021

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I don't want to receive your messages.
Thanks

beth

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New Here ,
Nov 04, 2021 Nov 04, 2021

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Hello,
So i don't have any problem anymore.

The solution was to reset my windows (complete reinstall).

Have a nice day and if u have any more question about that , i'll try to help.

Best regards,

Gary CORAD

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