Adobe XD 56 crashes on windows machine

Report · Feb 16, 2023

A while ago I created this post, in which I explained that when using Adobe XD my entire computer experiences a weird crash. This issue has persisted through multiple Windows versions and hardware upgrades (graphics card). After reaching out via live chat support (Case number: ADB-27848569-S4S1) , a technician performed a few Net Framework updates on my computer via remote access, but as expected it wasn't of any help.

These crashes have corrupted my files multiple times, and each time I am forced to download an older version of the file and setup new development links, which is a massive hassle and waste of time. I have uploaded Crash Logs multiple times (here's the last crash which happened just now: AdobeLogs_20230216_024317_297-win-GS.zxp), and at this point I would like for those logs to reach the development team so they can investigate what could be possibly causing such a critical failure, which ONLY happens when working on Adobe XD.

Thanks in advance.

Report · Feb 17, 2023

Hi @Danilo5CC8,

I'm sorry to hear that you've been experiencing this issue with Adobe XD, and I understand how frustrating it must be for you to have to deal with corrupted files and wasted time. Thank you for sharing your support case number and the crash logs with us.

I checked the case notes, and I can see the team has tried helping you over a remote session. It looks like they have sent you 3 follow-up emails to confirm if the issue is fixed for you or not.

I assure you that we will do everything we can to investigate and resolve this issue. I will make sure to escalate your case and share the crash logs with our development team.

Thank you for your patience and understanding. We'll do our best to help resolve this issue for you.

Thanks,

Harshika

Report · Feb 17, 2023

Hey @Danilo5CC8,

I would like to confirm your operating system specification:

Microsoft Windows 11 Pro Version 10.0.22000 Build 22000

Processor AMD Ryzen 7 2700X Eight-Core Processor, 3700 Mhz, 8 Core(s), 16 Logical Processor(s)

NVIDIA GeForce RTX 3070

Installed RAM 16,0 GB 2666mhz

Are you using the same system currently?

Thanks,

Harshika