Adobe XD (beta) Windows 10 Crashes Randomly

[davidm10232855]

Ive been attempting to use Adobe XD for the past 3 days, unfortunately I keep getting random crashes which makes working impossible to due to constant loss of progress.  I can perform every action without crash, nothing seems to trigger the crash. The crash comes with 3 Error level events seen in the Administrative Events (Event Viewer).

My GPU is up to date.

Windows is up to date(win 10 anniversary)

Reinstalled Adobe XD

Error 1 in order:

Faulting application name: Experience Design CC (Beta).exe, version: 0.6.14.2, time stamp: 0x5894f0b2

Faulting module name: twinapi.appcore.dll, version: 10.0.14393.206, time stamp: 0x57daca78

Exception code: 0xc000027b

Fault offset: 0x000000000006d1c4

Faulting process id: 0x1acc

Faulting application start time: 0x01d28542a1c65b2d

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_0.6.14.2_x64__adky2gkssdxte\Experience Design CC (Beta).exe

Faulting module path: C:\Windows\System32\twinapi.appcore.dll

Report Id: 1a79c10b-0360-4b1f-a0c4-dd3f1423eab9

Faulting package full name: Adobe.CC.XD_0.6.14.2_x64__adky2gkssdxte

Faulting package-relative application ID: App

Error 2:

The server App.AppX59c1yzvqzmbh0s8emz06z4y84aerrh1f.mca did not register with DCOM within the required timeout.

Error 3:

Activation of app Adobe.CC.XD_adky2gkssdxte!App failed with error: The app didn't start. See the Microsoft-Windows-TWinUI/Operational log for additional information.

The second and third doesnt appear each time adobexd crashes, but on atleast one of them those errors appeared at the exact same second as error 1 appeared.

[nussie17804190]

Update! The program still keeps on crashing!!!

[Peter Stasiak]

OK, I've finally managed to locate crash dumps. I've sent them to Irina

thanks

[Ijaas]

Also having the similar crashing issues but only when i try to open old projects.

After some trial an error to duplicate the issue i have found that i cannot open files that are saved with a color swatch.

https://dex-labs.com/crashlogs/screenshot-of-swatch.jpg

so this file that has no color swatch opens fine:

- https://dex-labs.com/crashlogs/A-BLUE-SQUARE.xd

but this file that has a swatch does not:

- https://dex-labs.com/crashlogs/A-BLUE-SQUARE-WITH-SWATCH.xd

I have already sent my crash log to imaderyc @ adobe.com.

I am hoping there is some way to remove the color swatch data from the old files so i can recover my working files form the past few days.

[Alexander Wong]

I've attached 2 dmp files for Elaine. Hopefully the team can fix these crashes.

[elainecc]

I've received Alexander Wong​'s files - thanks for sending them! We're hunting down this issue now. If anyone else has additional logs, please do send them to me!

-Elaine

[Peter Stasiak]

Elaine, just sent another 5 logs to you

[elainecc]

Thanks, received!

-Elaine

[imu67910642]

Hi

Link for crashdump:

CrashDumps.7z - Google Drive

Have one project which i open on Windows and Mac.

[elainecc]

Thanks! I've taken a look at the issue and have added it to an existing bug.

-Elaine

[Baufestmx]

Hello, is unposibility to my use the program, crash every time i want to use

+

System

- Provider [ Name] Application Error

- EventID 1000 [ Qualifiers] 0

Level 2

Task 100

Keywords 0x80000000000000

- TimeCreated [ SystemTime] 2017-04-20T00:46:34.133819500Z

EventRecordID 8475

Channel Application

Computer BFNB13365.baunet.local

Security

-

EventData

Experience Design CC (Beta).exe

0.6.24.10

58eb62f4

Windows.UI.Xaml.dll

10.0.14393.187

57cf9d04

c0000005

00000000002fdbf7

11d4

01d2b96f3881062e

C:\Program Files\WindowsApps\Adobe.CC.XD_0.6.24.10_x64__adky2gkssdxte\Experience Design CC (Beta).exe

C:\Windows\System32\Windows.UI.Xaml.dll

ae0625b5-bf5b-4542-af12-3fd42b9bdaeb

Adobe.CC.XD_0.6.24.10_x64__adky2gkssdxte

App

[lavinia_palanciuc]

Hi,

I am sorry to here about your crashes. Have you updated to the latest release?

If so, please follow the steps described in previous posts to enable crash log collection. Than, when you experience another crash, please send us the crash dump file. It would help us investigate your issues.

Thank you.

Best regards,

Lavinia

[Retrohex]

XD on windows is constantly crashing as soon as I try to prototype it shuts after 1-2 actions.  I has only just began today.  As soon as I open document it crashes.  I have updated to latest XD.  Has there been any detection of why?

Regards

[tdoherty0610]

Hi I am having the same issue with Experience crashing on Windows 10. I have just installed the program and when I open it I get the intro screen, and once I click on anything the program crashes. I am having no issues with any of my other CC programs, only Experience. Is there a fix for this? There are clearly a lot of people here having the same issue.

Regards

[alexandrag18426519]

Also keeps happening and quite frequently. Can this be made into a priority to get fixed? This is a major pitfall and overall user experience from using XD is not quite in par with the name.

[IrinaM1]

could you please send us crashlogs so we can see what is causing these crashes? Info how to enable crash logging on Windows is above, posted by Elaine and Letitia.

You can PM me directly

thanks!

[nussie17804190]

I'm a windows user and was happy to be able to stay because of XD.

Because of these crashes and annoying bugs, I'll be forced to join most of the world designers, to Mac and SKETCH. I cannot tolerate anymore even one crash while I'm working. I want this app to remain running forever just like Photoshop etc.

Project Manager: Make a one-day crash meeting with the entire dev team and nail down this crazy blocking issue, I promise you'll solve it in no time!!!

[joelb94458311]

I'm a windows user (windows 10 latest.) and after the last XD update. the program started crashing very badly, as soon as I start and I start working around after a few seconds.  it crashes. I keep on trying to start again XD sometimes it crashes after launch when I do the first thing, let's say when I just click on the maximize to go full screen. it will crash. sometimes it could work for a minute and when I do anything heavier. like import a larger image. it would crash. or if I zoom in and out to fast.

But yesterday I worked around with XD for hours and it worked great (That was also already after the latest XD update)

Please help asap. this is slowing me down...

[Preran]

Did you try the solution suggested by Nina?

If you did, and you are still facing this issue, send me the information I asked for in post# 61.

Thanks,

Preran

[yucelm]

Hello,

I wanted to update the Intel graphics driver from (23.2.16.4849) to (24.20.100.6136 - Latest) as it seems to be the previous version. However I wasn't able to do that because my computer is Dell XPS 8920 and when I run the exe file it says "the driver being installed is not validated for this computer. please obtain the appropriate driver from manufacturers site" I checked the Dell's support site but the latest driver available is what I already have.

My system specs are below:

OS Name    Microsoft Windows 10 Home Insider Preview

Version    10.0.17692 Build 17692

System Manufacturer    Dell Inc.

System Model    XPS 8920

System Type    x64-based PC

System SKU    07DC

Processor    Intel(R) Core(TM) i7-7700 CPU @ 3.60GHz, 3600 Mhz, 4 Core(s), 8 Logical Processor(s)

Graphics card:NVIDIA GeFORCE GTX 1060 6GB

Ram: 16 MB

[theonlytjn]

5 months later and still crashes, I am lucky if the program opens once in 60 attempts, its a major issue as now I have so many client projects on there. I am now unable to open them it's really becoming a serious issue, feel like moving from Adobe all together now.

And yes I have updated, updated and updated but still, Adobe persist in not fixing what obviously looks like a WIDESPREAD issue across the whole Windows platform, was working perfectly until a February update

[Anonymous1090]

My love for adobe keeps making me wait a little longer... Since February and after about 5 update (All updates since then actually). I still couldn't use this app (XD) on Windows 10.

Question is, why did Adobe use that unstable window universal app system to build XD? Even Figma used Electron and so do Microsoft for their text editor (VS Code). Even Microsoft will not use this Universal app whatever to build any serious application that belongs to them (Someone prove me wrong and send me one).

Simply put, you guys don't really want to compile XD for Windows. Ok if I am wrong, it is not too late to turn back. Not able to get one thing right for almost a year is bad for your reputation.

[Thom Hayes]

Not sure if this helps or not - but I've found that the only time it crashes for me now, is if I click the desktop preview button whilst it is still saving.

Obviously this is still an issue, but as a quick fix, perhaps Adobe could look into making it more obvious if the file is still saving - currently there is no visual aid (that I've seen?) that shows the saving progress.

[elainecc]

We currently do have a file save bar on our Windows platform; can you please confirm in the About box (hamburger > Help > About) what version of the app you're running?

-Elaine

[silvster27]

Crashes for me.  Every time I launch the app a new log in the adobe xd local app directory spits teh following out...

C:\Users\<<username>>\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\TempState\CSDK.log

-------- 29-11-17 18:56:16 start_UWP 17908 --------

UWP [3f34] 29-11-17 18:56:16 CRT CreativeSDKAppServiceConnection.cpp:227 CreativeSDK::CreativeSDKAppServiceConnection::waitForConnection Wait for App Service connection timedout.

UWP [3f34] 29-11-17 18:56:16 WRN CreativeSDKAppServiceConnection.cpp:496 CreativeSDK::CreativeSDKAppServiceConnection::sendCommandAsync::<lambda_3d496c8b5ab16293fc8a136bb5ba36ca>::operator () exception The text associated with this error code could not be found.

App Service connection could not be established.

UWP [3f34] 29-11-17 18:56:16 CRT CreativeSDKAppServiceConnection.cpp:532 CreativeSDK::CreativeSDKAppServiceConnection::sendCommandAsync::<lambda_961952f11af2a3708b340af9a0fc0019>::operator () Fatal exception when executing command 1

[Nina_Ramos_Harrison]

Hello @silvster27:

Sorry to hear your experiencing issues with Adobe XD. To help us better understand what is happening we need a bit more information. Please go to the following location and collect all log files:
C:\Users\(yourusername)\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\TempState

Send logs to xdissuereporting@adobe.com

Can you also include your system details? You can get these by navigating to Control Panel\System and Security\System.

Thanks for your help with investigating this issue.

Cheers!

Nina