Adobe XD : Unable to connect to Creative Cloud Libraries

[佩京吳]

Creative Cloud Libraries can not work on Adobe XD (but can work on illustrator and photoshop), when I drag an image from libraries, the images keeps loading forever:

Does any genius know how to fix it? Thanks.

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[HARSHIKA_VERMA]

Hi there,

I am sorry for the trouble. I saw you created a new post here: https://community.adobe.com/t5/adobe-xd/unable-to-use-creative-cloud-libraries-in-adobe-xd/td-p/1131... for the same issue.

Could you please reply to the Mariia questions on the same post and we will take it from there?

Thanks,

Harshika

[leo_wu]

I have already replied, please check it out

[longpath]

CheckNetIsolation returns a "command not found", so this supposed remedy is unusable for me. Where should it be and what should it have been installed by?

[Mexantos]

I encounter this issue for several days and have tried most of the trick that has been posted on adobe community one by one. In the end i still got and issue.

but i searching more and try it once more carefully. until got the trick that most of this u guys recommend. but you forget one small detail things.

the trick that i talking about is run a command prompt:

CheckNetIsolation.exe LoopbackExempt -a -n="Adobe.CC.XD_adky2gkssdxte"

i emphasize two things here

1. before you enter a command you need to make sure your adobe_xd identifier or package. In my experience there are some small thing about naming though in many case one machine have difference name compare to another machine. but you can find yours in C:\Users\[UserProfile]\AppData\Local\Packages.

2. some time you need to wrap your adobe_xd with quote just like above "Adobe.CC.XD_adky2gkssdxte"

that's it

[rebeccaharris]

I'm still trying to figure this out – I'm on a mac and can't find that file you're referring to to check the name. Any help? 

[HARSHIKA_VERMA]

Hi rebeccaharris,

We are sorry to hear you are facing the trouble. We would suggest you to please connect with us directly using our contact us page and initiate a chat with our support team so that they can help you directly.

Let us know if you face trouble connecting with the team.

Thanks,

Harshika