I tried to work on an XD file in the cloud with a Mac user, but it didn't work because we have different XD versions. Is Adobe XD CC 2021 v37.1.32 available for Windows 10? I can't update from Creative Cloud!?
Thanks for help / info!
Try quiting the Creative Cloud app (not just closing the window) and see if the update shows after that.
If it's still not showing up, make sure you have the required version of Windows (you may need to update). XD requires Windows 10 (64-bit) - Version 1803 (build 10.0.17134) or later
Thanks for your tips, Dan!
I did what you recommended, but still no way to update.
We are sorry to hear you are unable to work on XD. Would you mind checking if your system meets the minimum requirement to use XD: https://helpx.adobe.com/ie/xd/user-guide.html/ie/xd/system-requirements.ug.html? If yes, please try the steps mentioned in this article: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html
Let us know if that helps.
Thank you for your help!
My system ticks all the boxes, checked all the steps in your recommended article. Everything okay. But the Creative Cloud app still shows version 36.2.32 of XD as the current version and no possibility to update.
What else can I do?
Sorry for the delay in response. If you are still experiencing the issue, I would suggest connecting with our assisted support team using our Contact us page and initiate a chat with them so that they can help you directly.