Adobe XD CC will not open

[paulc47271372]

After very last update, Adobe XD CC will not open. I can't do my work!!!!!!!!!!!!!!!! Help!

[LR_McLister]

Hi Paul -

Sorry that you are hitting this issue.  Does XD launch but then you just can't open files or does it not launch at all?

Could you please give us more information about your machine?  OS Version, hardware, etc?

Thanks,

-Larry

[paulc47271372]

Larry

Thanks for responding. I’m on a Macbook Pro, OS Sierra 10.12.6.

I think it may be the software Pulse Secure causing the issue. It’s a security software I must use to login to my network at work. Funny thing is, all my other Adobe products work fine, I tested them. It’s only XD that starts up fine, but once I select any project to open it crashes.

This has only started after the last XD update.

Paul

::

Paul Consiglio

<Personal info removed by the Moderator>

[LR_McLister]

Hi Paul -

If you turn wifi off on your machine, launch XD, and create a new document, are you able to reproduce the issue? 

Thanks,

-Larry

[paulc47271372]

Yes, that works for now.

[paulc47271372]

But I’m usually on video conferencing using XD to show Work, turning off my internet connection isn’t a fix.

[marwank]

Hi Larry,

I'm not working on wifi, and I can't launch XD at all I keep getting the attached image

[marwank]

I disconnect the mac from all networks, and the XD works fine. so something new with XD that doesn't like my network

[paulc47271372]

Same here. I need to be connected to either a LAN line or Wifi, neither are working at the moment. If possible, can we have the option to go back to the older version of XD? Not available for XD, but is for other programs.

::

Paul Consiglio

Corporate Technology Group

// Visual UX Designer //

801-537-2344

paul.consiglio@fmr.com<mailto:paul.consiglio@fmr.com>

[LR_McLister]

Thanks Paul, Marwan,

We are working on a couple of solutions.  One of them is making XD 2.0 available in the Creative Cloud application.  I'll update this thread when there is more to share.

Thanks,

-Larry

[LR_McLister · Accepted solution]

HI All,

We have a fix in the works and hope to get it out by the end of the week.

In the mean time, we have made XD 2.0 available via the Creative Cloud application.  In order to access it:

1. Open the Creative Cloud App
2. Click the ellipsis to the right of your profile picture, then choose "Check For App Updates"
3. In the Apps section of the Creative Cloud app, click the down arrow on the right, in the "Open" button to the right of  XC CC
4. 
5. Select "Other Versions"
6. Then select Install
7. 
8. Once the install completes, XD can be launched by clicking the XD icon in the Creative Cloud app, or by clicking the down arrow next to the "Update" button, and choosing "Open".  If "Update" is clicked, you will be updated to XD 3.0.

Hopefully this will serve as a better solution until the XD 3.0 hotfix is released later this week.

Thanks,

-Larry

[luqmanhaqim]

okay so i had simmiliar problem with my XD, i just install it on my windows 10, and my hardware is far better than the requirement, i try all the suggested method to launch tha application but it still not running, hope you guys can fix this faster, also I tried to launch the software using other adobe file such as muse and photoshop and it's still not working

[LR_McLister]

Hi All,

There is now a hotfix available via the Creative Cloud application.  Simply exit XD, open the Creative Cloud application and click "Update" button to the right of the XD entry under "Apps"  It is version 3.1.12.2

Cheers,

-Larry

[marwank]

Hi Larry,

I'm not getting the new version that you mentioned when I update I got the one with the issue

Thanks,

Marwan

[LR_McLister]

Hi Marwan

Try refreshing the App list.

1. Open the Creative Cloud app
2. Click on the ellipsis to the right of your profile picture and choose Check for App updates
3. Once it has refreshed, click back in the Apps pane and you should see the update button on the right side of the XD entry

-Larry

[paulc47271372]

by the way, after all the fixes, this has started to happen once again. I have to restart my computer to get things working. Not a good thing when I'm in video conferences with coworkers demonstrating ideas. Very embarrassing, makes me look unprepared.