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Adobe XD closes when try to open a new project.

paolaa92416891
New Here ,
Jun 10, 2021 Jun 10, 2021

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I want to open a new project and the application closes. I have restarted the ordered and the same. It is updated. I do not know what else to do.

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correct answers 1 Correct answer

HARSHIKA_VERMA Adobe Employee
Adobe Employee , Jun 10, 2021 Jun 10, 2021

Hi Paolaa,

 

Sorry to hear you are unable to open Adobe XD. We would like to confirm if you've tried the steps suggested here: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/td-p/10602095

 

If so, and it didn't work, We would request you to please share the screenshot of your About XD info page and the OS you are using. We will try our best to help. 

 

Thanks,

Harshika

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HARSHIKA_VERMA Adobe Employee
Adobe Employee ,
Jun 10, 2021 Jun 10, 2021

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Hi Paolaa,

 

Sorry to hear you are unable to open Adobe XD. We would like to confirm if you've tried the steps suggested here: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-w...

 

If so, and it didn't work, We would request you to please share the screenshot of your About XD info page and the OS you are using. We will try our best to help. 

 

Thanks,

Harshika

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