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ADOBE XD color picker is not working properly after XD update.

New Here ,
May 20, 2020 May 20, 2020

After my recent Adobe XD update my color picker looks something like black blot(as in image) and it does not work. I am unable to select any color from anything. Please help me with the fix. Thanks.

 

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Adobe Employee ,
May 20, 2020 May 20, 2020

Hi there,

 

Sorry to hear you are having trouble using color picker in XD. We would like to know a few more details like-

 

  • Is it happening with every file or with a specific file?
  • Please share the screenshot of your about XD info page.
  • Have you checked the latest update to your graphic card driver?

 

We will try our best to help.

 

Thanks,

Harshika

 

 

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New Here ,
May 21, 2020 May 21, 2020

amd driver.jpgImage 1.png

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New Here ,
May 21, 2020 May 21, 2020

The color picker issue is happening with every file of XD. Updated graphics card!!!

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Adobe Employee ,
Jun 01, 2020 Jun 01, 2020

Sorry for the delay in response and thanks for sharing the screenshot. Are you still experiencing this issue in the current version of XD 29.2?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Jun 02, 2020 Jun 02, 2020
LATEST

I reinstalled everything. It works fine after that. Thanks.

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