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adobe xd crash

New Here ,
Sep 21, 2021 Sep 21, 2021

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Hello Everyone,

i have currently a problem with adobe xd and the problem is that i installed the program on my new laptop and i had to move old files from my old laptop in order to use it on the new laptop and when i try to open any of these files/designs on XD it crashes immediately and i tried updating and reseting and everything but it wont work + when i create a new file it would work but the old files wont

 

Any help would be useful ! 

Thanks in advance

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Community Expert ,
Sep 22, 2021 Sep 22, 2021

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Hi Rabe,

where did you save your old files? On the Cloud or an external storage?

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New Here ,
Sep 22, 2021 Sep 22, 2021

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external storage

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Adobe Employee ,
Sep 22, 2021 Sep 22, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Please share a few more details like:

 

  1. The version of XD and OS.
  2. Is it happening with only those specific files or with the files created on new computer?
  3. Have you tried saving the file as a cloud file and then tried opening?

 

We're here to help, just need more information.

 

Regards

Rishabh

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New Here ,
Sep 22, 2021 Sep 22, 2021

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xd version is the latest version
os windows

 

With all the previous files, as for the new files that have been saved, they open without any problems. I am any old file that does not work only on the new device

 

 

Have you tried saving the file as a cloud file and then tried opening?
yes but the same problem

 

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Community Expert ,
Sep 22, 2021 Sep 22, 2021

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LATEST

@RISH if you would read the post, question 2 was already answered be him…

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