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Adobe XD crashes every time as changing display screen

Adobe Employee ,
Feb 04, 2020 Feb 04, 2020

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Everything is in the title. 😉

Thx for atttention

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Crash on mac , Product performance

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Community Expert ,
Feb 04, 2020 Feb 04, 2020

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Hi, could you give us more information?

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Adobe Employee ,
Feb 04, 2020 Feb 04, 2020

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Hi,

Well... everytime I plug (or unplug) my laptop to an external screen, Adobe XD crashes and ask for a sending report...

Best

SB

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Community Expert ,
Feb 06, 2020 Feb 06, 2020

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Thanks for the additional information. Furthermore, we want to ask you how you connect the external monitor Certainly (HDMI, Display Port, etc ...) and what type of computer you are using.

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Adobe Employee ,
Feb 06, 2020 Feb 06, 2020

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Sure...

I'm working on a MacBook Pro with MacOs Mojave ( 10.14.6) and I connect my mac sometimes to an external Display LG 32' through thunderbolt, sometimes in HDMI with an Apple adaptator.

Hope this will help.

Thx for your attention

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Adobe Employee ,
Feb 06, 2020 Feb 06, 2020

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Does this happen with Adobe XD or other Adobe applications as well?

 

Thanks,

Preran

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New Here ,
Jun 29, 2021 Jun 29, 2021

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I have the same issue on windows 10 laptop connected to an external display via HDMI. 
XD will launch on the laptop screen, but whenever I move the program window to the second screen, the app just closes. 

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