Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Adobe XD crashes every time as changing display screen

Adobe Employee ,
Feb 04, 2020 Feb 04, 2020

Copy link to clipboard

Copied

Everything is in the title. 😉

Thx for atttention

TOPICS
Crash on mac, Product performance

Views

618

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 04, 2020 Feb 04, 2020

Copy link to clipboard

Copied

Hi, could you give us more information?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 04, 2020 Feb 04, 2020

Copy link to clipboard

Copied

Hi,

Well... everytime I plug (or unplug) my laptop to an external screen, Adobe XD crashes and ask for a sending report...

Best

SB

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 06, 2020 Feb 06, 2020

Copy link to clipboard

Copied

Thanks for the additional information. Furthermore, we want to ask you how you connect the external monitor Certainly (HDMI, Display Port, etc ...) and what type of computer you are using.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 06, 2020 Feb 06, 2020

Copy link to clipboard

Copied

Sure...

I'm working on a MacBook Pro with MacOs Mojave ( 10.14.6) and I connect my mac sometimes to an external Display LG 32' through thunderbolt, sometimes in HDMI with an Apple adaptator.

Hope this will help.

Thx for your attention

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 06, 2020 Feb 06, 2020

Copy link to clipboard

Copied

Does this happen with Adobe XD or other Adobe applications as well?

 

Thanks,

Preran

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 29, 2021 Jun 29, 2021

Copy link to clipboard

Copied

LATEST

I have the same issue on windows 10 laptop connected to an external display via HDMI. 
XD will launch on the laptop screen, but whenever I move the program window to the second screen, the app just closes. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines