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Adobe XD crashes on launch and shows logo screen only.

New Here ,
May 08, 2022 May 08, 2022

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Adobe XD crashes on launch and shows logo screen only. It's been many days since this issue is coming. The blank screen is normal in XD now. Please resolve this issue.

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correct answers 1 Correct answer

Adobe Employee , Jul 07, 2022 Jul 07, 2022

Hi @bushrak11726635,

 

Could you please share the requested logs and crash dumps with me over a private message so that we can escalate the issue and investigate further?

 

We will try our best to help.

 

Thanks,

Harshika

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Adobe Employee ,
May 08, 2022 May 08, 2022

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Hi bushrak,

 

We're sorry for your inconvenience. We want to inform you that it's a known bug, and the team is investigating the issue.

We will request you, please try the steps suggested in this article, and if that doesn't help, please continue to generate logs and crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with me. over a private message so that we can attach it to the bug for further investigation.

 

We will update this post as soon as we hear back from the team.

 

We appreciate your patience.

 

Thanks,

Jyoti Ranjan Behera

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Adobe Employee ,
Jun 28, 2022 Jun 28, 2022

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Hi @bushrak11726635,

 

We would like to follow up on your issue. Are you able to open XD now? Please feel free to update the discussion if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

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New Here ,
Jun 28, 2022 Jun 28, 2022

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I am still facing this issue.

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Adobe Employee ,
Jul 07, 2022 Jul 07, 2022

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Hi @bushrak11726635,

 

Could you please share the requested logs and crash dumps with me over a private message so that we can escalate the issue and investigate further?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Nov 13, 2023 Nov 13, 2023

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I fixed it by doing the following:

  1. Launch Windows Settings
  2. Go to Apps
  3. Then Installed Apps
  4. Search for XD
  5. Click on the ... and choose Advanced Options
  6. Press the Reset button (you can try Repair first if you want, but that didn't work for me)
  7. XD should now start up from the Start Menu (it still won't launch from not Creative Cloud)

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