• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Adobe XD crashes on launch and shows logo screen only.

New Here ,
May 08, 2022 May 08, 2022

Copy link to clipboard

Copied

Adobe XD crashes on launch and shows logo screen only. It's been many days since this issue is coming. The blank screen is normal in XD now. Please resolve this issue.

Views

222

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jul 07, 2022 Jul 07, 2022

Hi @bushrak11726635,

 

Could you please share the requested logs and crash dumps with me over a private message so that we can escalate the issue and investigate further?

 

We will try our best to help.

 

Thanks,

Harshika

Likes

Translate

Translate
Adobe Employee ,
May 08, 2022 May 08, 2022

Copy link to clipboard

Copied

Hi bushrak,

 

We're sorry for your inconvenience. We want to inform you that it's a known bug, and the team is investigating the issue.

We will request you, please try the steps suggested in this article, and if that doesn't help, please continue to generate logs and crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with me. over a private message so that we can attach it to the bug for further investigation.

 

We will update this post as soon as we hear back from the team.

 

We appreciate your patience.

 

Thanks,

Jyoti Ranjan Behera

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 28, 2022 Jun 28, 2022

Copy link to clipboard

Copied

Hi @bushrak11726635,

 

We would like to follow up on your issue. Are you able to open XD now? Please feel free to update the discussion if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 28, 2022 Jun 28, 2022

Copy link to clipboard

Copied

I am still facing this issue.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 07, 2022 Jul 07, 2022

Copy link to clipboard

Copied

LATEST

Hi @bushrak11726635,

 

Could you please share the requested logs and crash dumps with me over a private message so that we can escalate the issue and investigate further?

 

We will try our best to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines