Adobe XD crashes on launch and shows logo screen only.

New Here ,
May 08, 2022 May 08, 2022

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Adobe XD crashes on launch and shows logo screen only. It's been many days since this issue is coming. The blank screen is normal in XD now. Please resolve this issue.

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Adobe Employee ,
May 08, 2022 May 08, 2022

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Hi bushrak,

 

We're sorry for your inconvenience. We want to inform you that it's a known bug, and the team is investigating the issue.

We will request you, please try the steps suggested in this article, and if that doesn't help, please continue to generate logs and crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with me. over a private message so that we can attach it to the bug for further investigation.

 

We will update this post as soon as we hear back from the team.

 

We appreciate your patience.

 

Thanks,

Jyoti Ranjan Behera

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Adobe Employee ,
Jun 28, 2022 Jun 28, 2022

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Hi @bushrak11726635,

 

We would like to follow up on your issue. Are you able to open XD now? Please feel free to update the discussion if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

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New Here ,
Jun 28, 2022 Jun 28, 2022

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I am still facing this issue.

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