Adobe XD Crashing On Launch

[juanjose0618]

I was in a chat with tech support for 3 hours and we still can't fix it,

Adobe XD just doesn't seem to want to run as soon as i launch it it opens a box for less than 2 seconds and the crashes, the box however is empty and never opens. I've tried everything in my power in order to fix that being downgrading, Uninstalling and re-installing. Every single one of my Apps work, but XD which i need does not..

Log Name:      Application

Source:        Application Hang

Date:          2017-12-23 3:20:44 PM

Event ID:      1002

Task Category: (101)

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      EMAE174390

Description:

The program XD CC.exe version 3.1.12.2 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 1fbc

Start Time: 01d37c2b784307e6

Termination Time: 4294967295

Application Path: C:\Program Files\WindowsApps\Adobe.CC.XD_3.1.12.2_x64__adky2gkssdxte\XD CC.exe

Report Id: bedec839-e81e-11e7-bb95-4ccc6acf735e

Faulting package full name: Adobe.CC.XD_3.1.12.2_x64__adky2gkssdxte

Faulting package-relative application ID: App

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Application Hang" />

    <EventID Qualifiers="0">1002</EventID>

    <Level>2</Level>

    <Task>101</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2017-12-23T20:20:44.988476000Z" />

    <EventRecordID>49077</EventRecordID>

    <Channel>Application</Channel>

    <Computer>EMAE174390</Computer>

    <Security />

  </System>

  <EventData>

    <Data>XD CC.exe</Data>

    <Data>3.1.12.2</Data>

    <Data>1fbc</Data>

    <Data>01d37c2b784307e6</Data>

    <Data>4294967295</Data>

    <Data>C:\Program Files\WindowsApps\Adobe.CC.XD_3.1.12.2_x64__adky2gkssdxte\XD CC.exe</Data>

    <Data>bedec839-e81e-11e7-bb95-4ccc6acf735e</Data>

    <Data>Adobe.CC.XD_3.1.12.2_x64__adky2gkssdxte</Data>

    <Data>App</Data>

    <Binary>55006E006B006E006F0077006E0000000000</Binary>

  </EventData>

</Event>

[juanjose0618]

I love how it’s been 2 solid days already and no one in adobe cares enough to reply, Great customer Services I sadly lost all my appr for adobe’s Customer support bc I’m paying for a service which is not free and I need support

[Preran · Accepted solution]

Hi Juanjoseg,

Apologize for the delayed response as I was on vacation.

Please send me your Adobe ID, location, and phone number over a private message along with a link to this forum post. To send a private message, click my name and use the Message button. We will get in touch with you for investigation.

You can also contact the customer care team directly using this link contact-bumper

Thanks,

Preran