Adobe XD delete week of work

[geri777]

This happened to me as well! I did not even sign in - I worked the whole day offline, I have never used the Creative Cloud. When I connected my PC to the Internet again, my work was gone. Not funny - this is a no-go!!!
I rebooted my PC then - and a new icon appeared on the desktop: "Adobe Creative Cloud". My "Adobe XD" Icon lost it's symbol. It's now white but still works. As its target the shortcut points to "Adobe.CC.XD_adky2gkssdxte!App".

[elainecc]

Just wanting to check - can you go to the Cloud Documents tab in your Home Screen and see if your document is there?

[geri777]

Unfortunately not.There is an old document which I created for test purposes 3 days ago. It has a different name than the one I am looking for. I didn't upload any documents to the cloud intentionally.

[elainecc]

Do you know whether or not it was created as an offline cloud document, or did you save it as a local file?

[geri777]

I saved in in C:\Users\<user>\Documents\MyXDProjects\

The files are gone, as well as the folder MyXDProjects

[elainecc]

If you saved your document there, XD (or Creative Cloud) should not have wiped any data. Let me get someone to help you escalate to Customer Support.

[Preran]

Please send me your Adobe ID, location, and phone number along with the URL of this post over a private message. We will get in touch with you for further investigation. To send a private message, click my picture and use the Message button.

Thanks,

Preran