Adobe XD disconnect me from the internet

New Here ,
Dec 02, 2016 Dec 02, 2016

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Hello, I am on Mac Pro and I'm experiencing this issue since the first time I started using this new beta software.

Well, to be short, my computer gets disconnected from the internet as soon as I start the software.
And the only way to get it back is restarting or unplugging my internet usb dongle.

This is the dongle I'm using to connect to internet.

Asus USB-N13 Wireless-N300 USB Adapter


My OS X version si El Capitan 10.11.6

No errors are displayed while it gets disconnected. It's just the wireless app that closes immediately when XD starts and then it's impossible for me to connect again.


Is this something you can fix? I hope it is. Thank you for your attention. Have a nice day

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correct answers 1 Correct answer

Adobe Employee , Dec 13, 2016 Dec 13, 2016
The fix will be available in a future update. This update will have the same issue.

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Adobe Employee ,
Dec 02, 2016 Dec 02, 2016

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Thank you very much for reporting the issue. I will file internally and ensure the associated team is made aware.

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New Here ,
Dec 06, 2016 Dec 06, 2016

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Thank you very much for your support. Please update the post if you find a solution.

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Adobe Employee ,
Dec 06, 2016 Dec 06, 2016

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We have reproduced the issue and are working on a fix.

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New Here ,
Dec 13, 2016 Dec 13, 2016

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This is great to hear!

Oh, and I just received an update. Will I be able to get it running fine already?

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Adobe Employee ,
Dec 13, 2016 Dec 13, 2016

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The fix will be available in a future update. This update will have the same issue.

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Adobe Employee ,
Dec 02, 2016 Dec 02, 2016

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Just to let you know we were not aware of this issue but I have just purchased this dongle to investigate the problem. Thank you for reporting this.

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New Here ,
Apr 07, 2022 Apr 07, 2022

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Hello! Was this issue ever solved? I'm having a similar issue on a 2018 Macbook Pro with this dongle:

 https://www.tripplite.com/usb-3.1-gen-1-usb-c-to-hdmi-4k-adapter-usb-a-usb-c-pd-charging-gigabit-eth...

 

My ethernet works fine though the port/dongle until I start Adobe XD, at which point it kicks me off the ethernet connection. I'm still able to connect therough wifi, but for some reason I can no loner use the ethernet and the connection is no longer allowed in the port.

 

Any advice woukld be greatly appreciated!

 

 

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