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Adobe xd - disconnect

New Here ,
Jul 29, 2021 Jul 29, 2021

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When i am home on my network / pc,

i am dealing with this issue all the time: 
whole program then slowly after just freezes.
When at my work station (at work) no problems at all.
ive uninstalled XD and installed again, no plugins, same problem.

i have checked windows firewall if something was up there, but xd is allowed there.
unsure what to try then.

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correct answers 1 Correct answer

Adobe Employee , Aug 03, 2021 Aug 03, 2021
Hi There, Thanks for replying back with the requested details.we have a bug logged for the issue, the team is working on it and a fix is underway. You should be able to see this issue resolved in the upcoming releases.please download the latest version of XD and enjoy the new features. Also I see your creative cloud sync version is 4.14.0.17 can you try updating your creative cloud by clicking on help and check for updates , once your creative cloud desktop is upto date please try the steps sh...

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Adobe Employee ,
Jul 29, 2021 Jul 29, 2021

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Hi there,

 

Thanks for reaching out and sorry to hear you are having trouble using XD. Please try the suggestions mentioned in this article: https://helpx.adobe.com/xd/kb/issue-saving-xd-file-creative-cloud.html and if that doesn't help. We would request you to please share a few more details like-

 

  • What is the OS and XD version of your machine?
  • Is it happening with a specific file or all the files?
  • are you able to see the file at assets.adobe.com?

 

please feel free to update this discussion in case you need further assistance and we will be happy to help.

 

 

Thanks,

Chethan

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New Here ,
Jul 29, 2021 Jul 29, 2021

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Hi  Chethan

thank you for getting back to me so quickly.

i tried to try a few of those options.

sadly its the same.

  • What is the OS and XD version of your machine?
    • Adobe XD Version: 42.0.22.11
      Creative cloud sync: 4.14.0.17
    • Windows 10 - 20H2
  • Is it happening with a specific file or all the files?
    • All files that are on creative cloud
  • are you able to see the file at assets.adobe.com?
    • Yes everything is fine there

 

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Adobe Employee ,
Aug 03, 2021 Aug 03, 2021

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Hi There,

 

Thanks for replying back with the requested details.we have a bug logged for the issue, the team is working on it and a fix is underway. You should be able to see this issue resolved in the upcoming releases.please download the latest version of XD and enjoy the new features.

Also I see your creative cloud sync version is 4.14.0.17 can you try updating your creative cloud by clicking on help and check for updates , once your creative cloud desktop is upto date please try the steps shared below as a workaround for your Issue.

  1. Sign out of XD and CC Desktop app.
  2. Close CoreSync,CCXprocess,CClibrary, and All Adobe-related processes from the Task Manager.
  3. Reboot your computer.
  4. Sign back in on the CC Desktop app and launch XD from there.
  5. Updating XD to 42.1.22

 

please feel free to update this discussion in case you need further assistance and we will be happy to help.

 

Thanks,

Chethan

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New Here ,
Sep 08, 2021 Sep 08, 2021

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I start to see a pattern

its a specefic doc thats linked into another doc.

so if i use componetns thats are made in DOC A

but i use them in DOC B then thats where it starts to crash the xd.

 

its happening 95% 


if i create componentns in DOC C

and use them in DOC B then np. 

DOC A is causing issues...

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