Adobe XD doesn't save files to the cloud or create new ones

[renealvarenga5]

Hi! So first of all I had a problem where I couldn't create new files on adobe XD, I downgraded the app just to create a new file and then updated it again. Now I want to preview some of my work on my phone but when I save it to the cloud it just says Saving... in the top but never saves the file.

I need to preview this on my phone somehow, can someone please help me?

My creative cloud sync version is 4.1.0.29

Thanks!!

[Preran]

Hi renealvarenga5,

A couple of quick questions, and apologies if they sound elementary:

-  Can you test if your Internet connection is working fine?

- Are you able to save to a location on your computer?

Also, the latest version of Creative Cloud sync is 4.1.1.32.  Is Creative Cloud sync enabled on your Creative Cloud desktop app?

Thanks,

Preran

[renealvarenga5]

Hi Preran!

Yes, I do have a strong internet connection. It's even connected by cable.

I am able to save it to a location, yes. I have all my projects on my PC.

It is enabled, sync, auto-update... everything. How can I update it if it doesn't automatically do so? I have to reinstall all my adobe programs again?

[Preran]

Can you try the solution in Issue saving xd files to creative cloud​ and let us know if it helped?

Thanks,

Preran

[renealvarenga5]

I did that but it just updated to the same version 4.1.0.29. I still can't create new files or even save to the cloud. I had all of these issue since the last update Xd had in November I think. I'm waiting for a new update or something because nothing I've tried helped

[renealvarenga5]

I did that one more time and also I've reinstalled Xd, no luck... same issues.

[Preran]

Thank you for taking care of the initial troubleshooting. I suggest getting in touch with us directly using this link Contact Customer Care​ for further troubleshooting so that my colleagues can do a deeper investigation into what's going on. Do let them know of all the troubleshooting you have done so far so that you don't end up repeating these processes.

Thanks,

Preran

[renealvarenga5]

Thanks Preran!

[faris21513]

Looks like I got the same problem Adobe XD Saving to Cloud (Share a document) Problems -Saving Error Without Response