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Adobe XD Error 5718

New Here ,
Apr 28, 2021 Apr 28, 2021

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Instalé Adobe XD con Creative Cloud y cuando lo abro aparece un cartel que dice: "Se ha producido un error. Cierre y vuelva a inciar XD, e intente abrir de nuevo el documento (Error 5718)"

Ya intenté:
Cerrar y volver a abrir
Reiniciar la PC
Desinstalar y volver a instalar XD siguiendo todos los pasos que aparecen en ayuda de adobe.
Desinstalar y volver a instalar Creative Cloud.

El error persiste.


¿Existe la posibilidad de que me envien los instaladores para que yo pueda descargarlos e instalarlo desde la PC y no desde Creative Cloud?

Necesito que XD funcione URGENTE.

Gracias!

TOPICS
Announcement, Crash on windows, Data loss, Design, Download install and licensing, How to, Import and export, Known Issue, Missing feature, Open and save docs, Plug-ins, Product performance, Prototyping, Share or publish

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Adobe Employee ,
Apr 28, 2021 Apr 28, 2021

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Hi there,

 

We are sorry to hear you are having trouble with XD. Would you mind generating logs using this link: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and upload them to a shared locations such as Creative Cloud or Dropbox and share the URL with us so that we can investigate at our end? Please share the XD and the OS you are using.

 

We will try our best to help.

 

Thanks,

Harshika

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