Adobe XD Error 86 - Unable to open local files

New Here ,
Mar 01, 2021 Mar 01, 2021

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I have 4 local files that are showing an Error 86 when i attempt to open them. This is the first time ive experienced this issue. the last time i was able to open these files was about a month ago. 

 

 Some info about what i am using:

1. XD version 37.032.10, OS Big Sur version 11.2.1

2. they are saved locally on my system harddrive 

3. I have the logs, i can send a separate message witht he file.

 

i have already tried uninstalling and reinstalling Xd as well as Creative cloud with no luck. 

 

Any help would be appreciated!

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Adobe Employee ,
Mar 02, 2021 Mar 02, 2021

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Hi Jaycie,

 

We're so sorry to hear about the trouble. Please look for a different version of the file at this location: ~/Library/Application Support/Adobe/Adobe XD CC, this is a temp location for autosave. In case if you are able to find the files, please add the logs(https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) and the files to a shared location, like Google Drive or DropBox, and DM me the link by clicking on my name.

 

Note: While sending DM, please add this discussion link in the subject.

 

Regards

Rishabh

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Adobe Employee ,
Mar 02, 2021 Mar 02, 2021

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Hello Jaycie ,

 

Thanks for writing us , Could you please try update to XD 37.1.32  and open your local documents and let us know the results.

 

Regards,

Rajasekhar. 

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New Here ,
Mar 02, 2021 Mar 02, 2021

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I have updated to XD 37.1.32 and am still getting the same error. 

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Adobe Employee ,
Mar 18, 2021 Mar 18, 2021

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Sorry for the delay in response, Jaycie. Will it be possible for you to share the file with us? If yes, please add the file to a shared location like Google Drive or DropBox and share the link with us through DM by clicking on my name.

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New Here ,
Jul 13, 2021 Jul 13, 2021

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I have 1 local files that are showing an Error 86 when i attempt to open them. This is the first time i have experienced this issue.

Some info about what i am using:

1. XD version 41.1.12, 

2. they are saved locally on my system.

3. I have the logs, i can send a separate message witht he file.

 

i have already tried uninstalling and reinstalling Xd as well as Creative cloud with no luck. 

 

Any help would be appreciated!

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