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Adobe XD Error 86 - Unable to open local files

New Here ,
Mar 01, 2021 Mar 01, 2021

I have 4 local files that are showing an Error 86 when i attempt to open them. This is the first time ive experienced this issue. the last time i was able to open these files was about a month ago. 

 

 Some info about what i am using:

1. XD version 37.032.10, OS Big Sur version 11.2.1

2. they are saved locally on my system harddrive 

3. I have the logs, i can send a separate message witht he file.

 

i have already tried uninstalling and reinstalling Xd as well as Creative cloud with no luck. 

 

Any help would be appreciated!

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Adobe Employee ,
Mar 02, 2021 Mar 02, 2021

Hi Jaycie,

 

We're so sorry to hear about the trouble. Please look for a different version of the file at this location: ~/Library/Application Support/Adobe/Adobe XD CC, this is a temp location for autosave. In case if you are able to find the files, please add the logs(https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) and the files to a shared location, like Google Drive or DropBox, and DM me the link by clicking on my name.

 

Note: While sending DM, please add this discussion link in the subject.

 

Regards

Rishabh

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Adobe Employee ,
Mar 02, 2021 Mar 02, 2021

Hello Jaycie ,

 

Thanks for writing us , Could you please try update to XD 37.1.32  and open your local documents and let us know the results.

 

Regards,

Rajasekhar. 

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New Here ,
Mar 02, 2021 Mar 02, 2021

I have updated to XD 37.1.32 and am still getting the same error. 

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Adobe Employee ,
Mar 18, 2021 Mar 18, 2021

Sorry for the delay in response, Jaycie. Will it be possible for you to share the file with us? If yes, please add the file to a shared location like Google Drive or DropBox and share the link with us through DM by clicking on my name.

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New Here ,
Jul 13, 2021 Jul 13, 2021
LATEST

I have 1 local files that are showing an Error 86 when i attempt to open them. This is the first time i have experienced this issue.

Some info about what i am using:

1. XD version 41.1.12, 

2. they are saved locally on my system.

3. I have the logs, i can send a separate message witht he file.

 

i have already tried uninstalling and reinstalling Xd as well as Creative cloud with no luck. 

 

Any help would be appreciated!

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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