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Adobe XD extremely slow for anything

Explorer ,
Aug 27, 2021 Aug 27, 2021

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Hello,

 

Spec :

I'm on Windows 10 build 19041.1165,
graphic card is NVidia Quadro P2200 with latest Driver.

Adobe XD is version 43.0.12

 

The issue :

Adobe XD is taking ages to do anything (opening a file, zooming in/out, moving around, changing application tab, really anything...).

 

What I tried to do :

- Desinstalled current version, installed older version

- Cleaning all the Adobe Files including other softwares, restarting, cleaned again using the tool (as administrator), clean reinstall

- Saving a file on my hard disk to run it, in case the issue came with online files

- Checked windows and driver versions just in case, all is good

 

...I didn't have the issue when I used it back in July 😕

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Adobe Community Professional ,
Aug 27, 2021 Aug 27, 2021

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Hi Cenomancer,

could you publish a screenshot of the active processes of Adobe XD?

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Explorer ,
Aug 27, 2021 Aug 27, 2021

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Hello!
Here are the processes launched when I run Adobe XD (I opened a working file with it)

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Adobe Employee ,
Aug 27, 2021 Aug 27, 2021

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Hi there,

 

We're so sorry to hear about the trouble. In addition to the information asked by Gianvitulano, please share a few more details like:

 

  1. Please collect system logs by following the steps shared here https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
  2. Please collect Spin Dump file by following the steps shared below:
  • Launch Task Manager
  • Select the Adobe XD process
  • Right click on the Adobe XD process
  • Select “Create dump file”
  • This will generate a binary file

 

Please add both the file to a shared location like Google Drive or DropBox and share the link through DM by clicking on my name.

 

Regards

Rishabh

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Explorer ,
Aug 27, 2021 Aug 27, 2021

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Hello Rishabh,

 

Thanks for your answer,

sending you those this instant!

 

Hoping it will help locating the issue

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Explorer ,
Sep 01, 2021 Sep 01, 2021

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I've been looking around the forums checking if the new posts have a start of an answer or anything.


I'm starting to be slightly worried as I need to progress on current project and I see issues marked as solved when they're not, even when answered very late.

I'll probably have to start looking at Figma if I don't have any solution soon, I'm sorry but I can't put this project on hold more than a few days...

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Adobe Employee ,
Sep 01, 2021 Sep 01, 2021

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I am so sorry for the delay in response. Could you please update XD to the latest version which is 43.0 and let us know if that solves the issue or if you still need assistance.

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Explorer ,
Sep 02, 2021 Sep 02, 2021

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As I mentionned in my original topic message my version is already the latest (43.0.12)

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Community Beginner ,
Sep 09, 2021 Sep 09, 2021

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I am facing the exact same problem!

 

Spec:
Windows 10 Pro, version 21H1, build 19034.1165.
Graphic card is NVidia GeForce GTX 1060 6GB with latest Driver.
Adobe XD is version 43.0.12.

 

I tried to solve it the same way, but without success!

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Community Beginner ,
Sep 09, 2021 Sep 09, 2021

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Here a print from active processes

PEEXELL_0-1631207711852.png

 

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New Here ,
Sep 09, 2021 Sep 09, 2021

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SysManager_0-1631216165044.png

I'm facing the same problem.

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New Here ,
Sep 09, 2021 Sep 09, 2021

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Vi agora que é brasileiro, correto? Estou tendo o mesmo problema desde a manhã.

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Adobe Employee ,
Sep 10, 2021 Sep 10, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Please share a few more details like:

 

  1. The version of XD & OS.
  2. Is this happening while working on a specific file or multiple files?
  3. Is it slow while using a specific tool or is it working slow throughout?

 

We're here to help, just need more information.

 

Regards

Rishabh

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Community Beginner ,
Sep 10, 2021 Sep 10, 2021

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Hi Rabish

 

The version of XD & OS:
Windows 10 Pro, version 21H1, build 19034.1165.
Graphic card is NVidia GeForce GTX 1060 6GB with latest Driver.
Adobe XD is version 43.0.12.

 

Is this happening while working on a specific file or multiple files?
In multiple files.

 

Is it slow while using a specific tool or is it working slow throughout?
All the time.

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Community Beginner ,
Sep 10, 2021 Sep 10, 2021

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Sim, sou BR tbm, estou com este problema a um tempo já, mas parece que eles não sabem como resolver.

 

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Explorer ,
Sep 13, 2021 Sep 13, 2021

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LATEST

I've been waiting for a solution since more than two weeks you know. Usually Adobe support (at least on other products) answers quite quickly (matter of hours/days).

I'm on an important project with deadlines, I saw how long they took to answer WHEN they answer other topics.

I don't know what's going on but the developers on Adobe Xd must be understaffed or something, I loved using it and it's actually better animation wise on buttons (even if tricky) than Figma. Yet I had to migrate and do all over again my stuff on Figma (with the Free plan for now, depends on WETHER or not Adobe will fix Xd), took me a week but that's still less time taking than waiting for an answer over here.

Please Adobe, wake-up.

I'd happily use Xd and promote it around as I had started to do but until you have a reliable team and bug tracking behind, this becomes an unreliable tool and dangerous production wise. We've got deadlines and I don't want to risk putting developpers that have to integrate my designs into trouble, nor the communication team that can't really do their work if they don't have something working to show.

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