Adobe XD extremely slow

[Lari123]

Hi, 

I am working with Adobe XD for creating prototypes, and since a few days, I have extreme problems in performance.

As soon as I open XD, my MacBook gets slow. Additonally, it takes about 5 minutes to open a XD file, and as soon as I want to work in the XD file, nothing happens or it happens with extreme delay (e. g. up to 5 minutes that nothing happens if I want to copy a screen). Also restarting XD does not help. 

I also tried it with re-installing XD, but nothing changed. 

First, I worked with an older MacBook Pro (13", 2018, Four Thunderbolt 3 Ports, 2,7 GHz-Quad-Core Intel Core i7, 16 GB, macOS Monterey 12.6), however I changed to a new MacBook Pro last week and the problem is still existing (14", 2021, Apple M1 Pro chip, 16 GB, macOS Monterey 12.6). I also have the latest update of XD (54.1.12)

Could you please help me? I really need to do my work in XD because important business meetings are depending on my screens...

Thank you and best regards, 

Larissa 

[HARSHIKA_VERMA]

Hi @Lari123,

We are sorry to hear you're experiencing performance issues with XD, and thanks for sharing the hardware details. We would need a few more details to investigate the issue.

• Please share the screenshot of the activity monitor.
• Does that happen with all files or with a specific file?
• Please generate logs, upload them to a shared location such as CC or Dropbox, and share the URL with me over a private message.
• If possible, please upload the XD file along with logs with me over a PM.

We will try our best to help.

Thanks,

Harshika

[Lari123]

Hi Harshika, 

thanks for your reply. I sent you a private message. 

Best wishes, 

Larissa 

[HARSHIKA_VERMA]

Thank you for sharing the requested info. I have replied to you over a PM. Once you share the XD file with me, I will be able to log a bug for your issue with our engineering team.

I will try my best to help you.

Thanks,

Harshika