Adobe XD Fonts missing and design is not matching up to others

Report · Feb 10, 2019

Hello,

I have been using XD recently because a customer provided there Design for me to develop using this software. I quickly noticed that the design on my computer was not matching up to how things should look. position of certain shapes and some text not being there. ( I was able to verify this when contacting the design team )

I noticed it said 6 fonts missing. I received the fonts around 8 different variety of Ricardo in .otf format and installed them. (still the missing fonts msg remains) I can verify they are installed on my system properly. I think maybe the missing fonts is what is making the design not being accurate and shapes and objects being out of place.

I do not know what to do now.. Now I cannot trust any XD files I receive and have to resort to asking the design team to export to a pdf. This is really annoying as I cannot use the export features etc.

Has anyone had issues with inaccurate designs and trouble like this.???? Its just awful I would appreciate any help!

I am running window 10 fully updated.

Report · Feb 11, 2019

I am not sure if this is the reason behind your issues, but can you have a look at this feature request to see if this is what could be the reason? Support Opentype font features – Adobe XD Feedback : Feature Requests & Bugs

If so, can you upvote the feature request to stay tuned to the latest updates and announcements?

Thanks,

Preran

Report · Feb 11, 2019

This is not the reason unfortunately as the design team who is sending me the xd files can verify everything looks proper and is in the right place on there end.

Report · Feb 11, 2019

Just to check - are you on Mac or Windows? And when you close/reopen the document, does the same "font missing" dialog pop up?

Report · Feb 11, 2019

I am on Windows 10. If I close and re open it has the same issues. ( 6 fonts missing )

Keep in mind the main issue that is a deal breaker is objects and symbols are not in the right place when compared to other people and text is missing from the file in some places. I brought up the font missing message because Maybe that is whats causing it...