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Adobe XD for Jira says "Hmm, there seems to be a problem adding this link."

New Here ,
Aug 03, 2022 Aug 03, 2022

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Hello,

 

I have a question about the Adobe XD for Jira.

 

I put the URL to the field of Adobe XD for Jira, and attach it.

However, attaching  is not complete.

The message "Hmm, there seems to be a problem adding this link." appear.

problem adding this link.png

Is there any issue on Adobe XD for Jira plugin?

 

Kind Regards,

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Adobe Employee ,
Aug 05, 2022 Aug 05, 2022

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Hi Yooshiee,

 

Sorry for the trouble. I have shared this issue with the product team, and the team would like to know the following details.  

  • Version of XD
  • Version of Jira
  • Are you using JIRA cloud or JIRA server deployment? 

 

Awaiting your response. 

 

Thanks,

Atul_Saini

 

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New Here ,
Aug 18, 2022 Aug 18, 2022

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Hi @Atul_Saini

 

Thank you for reply.

This issue occurred, again. Do you have any advice?

  • Version of XD : 2.0.1-AC 
  • Version of Jira : Latest Jira Cloud
  • Are you using JIRA cloud or JIRA server deployment? : Jira Cloud

 

Seemingly, this issue happen when put the Adobe XD Link which has no password.

 

Kind Regards,

Yooshiee

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Adobe Employee ,
Aug 19, 2022 Aug 19, 2022

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Hi Yooshie, 

 

A version of XD doesn't seem to be correct. The latest version is XD 54. If you are on Mac, go to XD menu and click About XD and share the screenshot. If you're on Windows, go to the Help menu, select About XD, and share the screenshot. 

 

Please do the same for Jira as well. Go to help and click about Jira. 

 

Awaiting your response. 

 

Thanks,

Atul_Saini

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New Here ,
Aug 21, 2022 Aug 21, 2022

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Hi @Atul_Saini

 

I mean Adobe XD for Jira  is version 2.0.1-AC .

 

Adobe XD for Jira Version.png

 

I try to see Version of XD.

 

Kind Regards,

Yooshie

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New Here ,
Aug 25, 2022 Aug 25, 2022

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Hi @Atul_Saini

 

I get Environment Infromation.

  • Adobe XD for Jira : version 2.0.1-AC
  • Jira Cloud : Latest
  • Adobe XD : 54.0.12.5 x64、Creative Cloud Sync 5.16.2.1 (Mac)

Seemingly, this issue happen when put the Adobe XD Link which has no password.

 

Kind Regards,

Yoshie

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New Here ,
Sep 04, 2022 Sep 04, 2022

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Hi @Atul_Saini

 

Do you have any update on this?

 

Kind Regards,

Yooshie

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