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Adobe XD freezes randomly when I try to zoom IN/OUT, or edit text...

New Here ,
Aug 13, 2021 Aug 13, 2021

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Hi.
I've had that freezing issue with XD since I started using it 2 years ago and I see that lot's of us have been experiencing the same thing for years (makes me wonder why I'm paying for using that app, actually). It is a very frustrating issue it can decrease your production dramatically as it keeps happening over and over again on a project.
Now, I don't know if this will help some of us, but I found out that if I stop streaming apps like Spotify of YouTube, the problem does not occurs as often, sometimes not at all. If I stop streaming while XD is frozen, it actually gets back to normal right away. 

Maybe a lead for Adobe Devs???

Hugo.

(I'm on Windows 10)

 

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Adobe Employee ,
Aug 16, 2021 Aug 16, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Please share a few more details like:

 

  1. The version of XD.
  2. Is this happening on a specific file or multiple files?
  3. Please collect system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
  4. Please collect and share Spin Dump file by following the steps shared below:
  • Launch Task Manager
  • Select the Adobe XD process
  • Right click on the Adobe XD process
  • Select “Create dump file”
  • This will generate a binary file

 

Please add both the files to a shared location like Google Drive or DropBox and share it through DM by clicking on my name.

 

Regards

Rishabh

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