Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


Adobe XD keeps crashing randomly.. error report attached

New Here ,
Jun 07, 2021 Jun 07, 2021

Copy link to clipboard

Copied

I have searched the community to see if there are any similar errors, and you’ve not been able to find any
On the full, paid Creative Cloud suite.

Manage to get past the initial opening of the app but then it is crashing after about 5/10 mins of being in the program.

Restarted the Mac and uninstalled and reinstalled the XD application but still encountering the same issues

Any advice, Much appreciated

TOPICS
Crash on mac, Design

Views

152

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jun 07, 2021 Jun 07, 2021

Copy link to clipboard

Copied

LATEST

Hi there,

 

Sorry to hear about the trouble. Please uninstall XD using the Adobe XD Cleaner tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then re-install XD. If this doesn't help, please share system logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html by adding them to a shared location like Google Drive or DropBox and share the link through DM by clicking on my name.

 

Note: While sending DM please add this discussion link in the subject.

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines