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Adobe XD lagging brand new computer

New Here ,
Jan 17, 2021 Jan 17, 2021

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Hi, I'm getting really frustrated because XD is lagging, everywhere. I didn't 2 months ago I think. I have the latest updates, I have all the latest drivers for my computer, I have tried reinstall it and rebooted my computer many times. The window itself for XD is lagging if I change its size, all tools and menus are lagging when I hover my mouse over them, for example creating a square is lagging too, typing text etc... Even the small animation in the main start menu is lagging.

 

My relevant specs are:

Ryzen 5600x

Geforce RTX 3070

16 gb ram

 

I have uploaded a log file and here's a screenshot of what my service manager shows:

 

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Adobe Employee ,
Jan 18, 2021 Jan 18, 2021

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Hi Christian,

 

Sorry to hear about the trouble. Please try uninstalling XD using the Adobe Cleaner Tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Once uninstalled, please re-install XD and check how it works. In case if you are still experiencing lag issues with XD, please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

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New Here ,
Jan 18, 2021 Jan 18, 2021

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Thank you! I will try it and get back to you.

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