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Adobe XD Mac Install not working

New Here ,
Sep 15, 2021 Sep 15, 2021

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MacBook Pro (Retina, Mid 2012)

macOS Catalina 10.15.7

 

Just signed up for Adobe XD. I am doing the $9.99 monthly option. I received a confirmation email from Adobe prompting me to download a .dmg file for installing Adobe XD and Adobe Creative Cloud. When I double click the XD file icon (as it prompts me to) nothing happens. 

 

Also its worth noting that I forwarded my email with the install .dmg to my wife who will be using Adobe XD on her mac. She was able to install and use Adobe XD just fine. I believe she actually has the same mac as me as well. So I dont know if this is some issue of not being able to use Adobe XD on two machines? Or maybe a compatibility issue? Any help would be appreciated since I cant even use the product I just paid for.

 

Thanks,

David

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Adobe Employee ,
Sep 16, 2021 Sep 16, 2021

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Hi there,

 

Sorry to hear about the trouble. Please reboot your computer and then try the steps shared here to download the app https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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