Adobe XD MAC updated error message Progress is slower that usual. working on resolving the issue...

New Here ,
Apr 20, 2022 Apr 20, 2022

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Hi I'm trying to update the adobe XD in MacBook Pro to the latest version but it isn't updating. show the message "Progress is slower that usual. working on resolving the issue..." and the status is waiting 

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Adobe Employee ,
Apr 20, 2022 Apr 20, 2022

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Hi rajashekar24082007b36j,

Hope you are doing well and thanks for reaching out to us.

Could you please try below steps, before to that make sure from Activity Monitor you quit all adobe related products:

1. Sign Out from CCD

2. Sign in back to CCD

3. Relaunch CCD

4. Try for the update.
5. There might be chances of network issue as well, please do check before you try the above mentioned steps.

Hope this may help you, to resolve your problem.

Thanks,

Chaitanya

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New Here ,
Apr 20, 2022 Apr 20, 2022

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Hi Chaitanya,

 

I have followed all the mentioned steps but the result is same iam unable to update any application throught CC

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Adobe Employee ,
Apr 20, 2022 Apr 20, 2022

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Hi rajashekar24082007b36j,

Could you please uninstall CCD by using cleaner tool "https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html" .

And again install CCD and try installing the apps.

Hope this will help.

 

Thanks,

Chaitanya

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New Here ,
Apr 27, 2022 Apr 27, 2022

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Hi Chaitanya

 

I have uninstalled the application through cleaner tool and installed CC but result is is same now iam not even able to install XD even i have tried with other CC credentials 

Screenshot 2022-04-28 at 9.21.25 AM.png

Screenshot 2022-04-28 at 9.21.14 AM.png

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Adobe Employee ,
Apr 27, 2022 Apr 27, 2022

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Hi rajashekar24082007b36j ,

Sorry to hear, could you please try following the steps mentioned here - https://helpx.adobe.com/in/download-install/kb/creative-cloud-install-stuck.html.

Please let me know if it works.

 

Thanks,

Chaitanya

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New Here ,
Apr 27, 2022 Apr 27, 2022

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Hi Chaitanya

 

while using the repair option app throwing the Error code 81 

 

Screenshot 2022-04-28 at 10.09.03 AM.png

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Adobe Employee ,
Apr 27, 2022 Apr 27, 2022

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Hi rajashekar24082007b36j ,

Sorry to hear, could you please check

  1. Check for an ongoing Adobe installation in your Activity Monitor (macOS) or Task Manager (Windows) and close them. 
    2. If this doesn’t work, restart the machine and try to install the app again.

    Thanks,
    Chaitanya

 

 

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New Here ,
Apr 27, 2022 Apr 27, 2022

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Hi Chaitanya

 

I have followed the given steps but still unable to install can you please with this 

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Adobe Employee ,
Apr 27, 2022 Apr 27, 2022

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Hi rajashekar24082007b36j ,

Could you please help us with the logs using log collector tool https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html.

And attach to the mail id chaitanyas@adobe.com.

To invistigate further on your issue.

Thanks,

Chaitanya

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New Here ,
Apr 27, 2022 Apr 27, 2022

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Hi  Chaitanya my organisation Policy wont allow to send mail out side of organisation

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Adobe Employee ,
Apr 27, 2022 Apr 27, 2022

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Hi rajashekar,

Could you please collect the logs, upload to onedrive or share drive and share us the link here or DM me.

 

Thanks,

Chaitanya

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Adobe Employee ,
May 09, 2022 May 09, 2022

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Hi rajashekar24082007b36j,

 

Hope you're doing well.

 

We would like to follow up on your issue. Are you still experiencing the issue? If yes, please share the information asked by Chaitanya for further investigation.

 

We will try our best to help.

 

Thanks,

Harshika

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