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Hope you are doing well and thanks for reaching out to us.
Could you please try below steps, before to that make sure from Activity Monitor you quit all adobe related products:
1. Sign Out from CCD
2. Sign in back to CCD
3. Relaunch CCD
4. Try for the update.
5. There might be chances of network issue as well, please do check before you try the above mentioned steps.
Hope this may help you, to resolve your problem.
Thanks,
Chaitanya
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Hi Chaitanya,
I have followed all the mentioned steps but the result is same iam unable to update any application throught CC
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Could you please uninstall CCD by using cleaner tool "https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html" .
And again install CCD and try installing the apps.
Hope this will help.
Thanks,
Chaitanya
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Hi Chaitanya
I have uninstalled the application through cleaner tool and installed CC but result is is same now iam not even able to install XD even i have tried with other CC credentials
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Sorry to hear, could you please try following the steps mentioned here - https://helpx.adobe.com/in/download-install/kb/creative-cloud-install-stuck.html.
Please let me know if it works.
Thanks,
Chaitanya
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Hi Chaitanya
while using the repair option app throwing the Error code 81
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Sorry to hear, could you please check
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Hi Chaitanya
I have followed the given steps but still unable to install can you please with this
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Could you please help us with the logs using log collector tool https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html.
And attach to the mail id chaitanyas@adobe.com.
To invistigate further on your issue.
Thanks,
Chaitanya
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Hi Chaitanya my organisation Policy wont allow to send mail out side of organisation
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Hi rajashekar,
Could you please collect the logs, upload to onedrive or share drive and share us the link here or DM me.
Thanks,
Chaitanya
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Hope you're doing well.
We would like to follow up on your issue. Are you still experiencing the issue? If yes, please share the information asked by Chaitanya for further investigation.
We will try our best to help.
Thanks,
Harshika